Pizza Hut

3.1
242 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 1501 Wabash Ave in Springfield, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
1501 Wabash Ave, Springfield, IL
62704, United States

Hours

Reviews

3.1
242 reviews
5 stars
84
4 stars
30
3 stars
35
2 stars
23
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of assistance.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to dissatisfaction.

Delivery Issues

Frequent complaints about late deliveries and orders not arriving at all were noted.

Food Quality

Several reviews mentioned food being cold, overcooked, or not prepared as requested.

Staff Attitude

Customers expressed frustration with staff attitudes, describing them as unprofessional and dismissive.
  • AH
    Anthony Hurley
    3 days ago
    2.0
    Order was to be ready at 8:15, which it was. I was in store by 8:10 and as I was walking in the worker at the front walked into the back. Food was then placed into the heater and all workers are in the back laughing and on their phones while I still just wait for my food thats already ready.
  • JR
    Josh Roberts
    5 days ago
    1.0
    Ordered online. Email said Pizza was ready. Got to the window and it hadn't even been started yet.
  • TR
    The ReSorce
    Nov 4, 2025
    1.0
    The manager at this location needs to be addressed immediately. When a customer has a complaint, the right thing to do is make it right — period. Instead, the manager responded with completely unprofessional and verbally abusive behavior, saying things like “You’re not a human being” and “Leave and don’t come back.” This all started over a simple complaint about a pizza that was sloppy, greasy, and poorly made. We’re from out of town and had to bring it back, which was already inconvenient enough. Rather than showing kindness or professionalism, the manager escalated the situation with hostility. Yes, I was frustrated, but no customer deserves to be spoken to that way. I told him directly that he shouldn’t be a manager — and his response only proved that point. His behavior was completely unacceptable and he should be held accountable for it.
  • DR
    Debbie Ross
    Oct 12, 2025
    1.0
    I did a online order yesterday 10-11-2025 to be delivered. When my order arrived part of my order was missing ( it happens mistakes are made.) I was told my food would be delivered in 30 minutes. A hour later nothing. I finally had a physically go into the store where I explained the situation to one of the workers there who was more concerned about attending to her register and telling me "she just got to work . My food was over cooked the service was not good.The Wabash store needs to be overhauled "no customer service". I should have read the reviews before ordering. Shame on Pizza hut.
  • RS
    Raechal Stacy
    Oct 11, 2025
    1.0
    Got the wrong food when it was delivered. Called to have it corrected and almost 3 hours later nothing so I went up there to see what was going on and I got nothing but attitude and when I got some resolve my food sucked

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Springfield, IL?

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