Pizza Hut

3.4
386 reviews
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Business Details

1861 Sangamon Ave., Springfield, IL
62702, United States
(217) 523-3260
https://locations.pizzahut.com/il/springfield/1861-sangamon-ave
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 1861 Sangamon Ave. in Springfield, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
1861 Sangamon Ave., Springfield, IL
62702, United States

Hours

Reviews

3.4
386 reviews
5 stars
170
4 stars
55
3 stars
34
2 stars
21
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including undercooked items, cold deliveries, and missing toppings.

Customer Support

Customers expressed frustration with unresponsive customer support, including difficulties reaching the store and lack of follow-up on complaints.

Positive Experiences

Some customers praised friendly staff and good food, noting positive experiences with specific employees.

Delivery Problems

Frequent complaints about late deliveries, missing items, and incorrect orders were noted, leading to customer dissatisfaction.
  • LY
    L Y
    Oct 7, 2025
    2.0
    Saturday night's crew needs help, desperately. I caught the end of it luckily. The staff was cursing and yelling at each other, throwing things all over the kitchen. The counter person tried as much as possible to not to be rude when checking the customers out, however, went right back to screaming and yelling at the kitchen staff after taking care of the counter. The food was definitely not cooked fully and resembled the atmosphere it was cooked in. I wish I wouldn't have given pizza hut a second chance.
  • PH
    Paige Harris
    Sep 25, 2025
    5.0
    Love pizza hut and would love if they could open the inside again so I can come in and eat
  • AK
    Amanda Kline
    Sep 13, 2025
    5.0
    The man was very respectful a lot of help and did not get irrated with my three year old child will most definitely be coming back
  • SM
    Seneka Mckinney
    Aug 27, 2025
    5.0
    We came in they were extremely busy, they also ran out of the product we ordered. The manager Brad was very calm about the situation he was very accommodating to us and helpful. Brad is the definition of good customer service
  • LS
    Lance Sheridan
    Aug 21, 2025
    5.0
    Pizza Hut is an American tradition- serving up a delicious array of excellent foods. I’ve never had a bad pizza, breadsticks, or any other item on their menu. And, their delivery is quick and reliable; not to mention great customer service in this flagship restaurant!
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Frequently Asked Questions About Pizza Hut

What is the address of the Pizza Hut in Springfield, IL?

The Pizza Hut is located at 1861 Sangamon Ave., Springfield, IL, 62702, US.

What are the delivery hours for this Pizza Hut location?

Delivery is available Monday through Thursday and Sunday from 9:00 AM to 12:00 AM, and on Friday and Saturday from 9:00 AM to 1:00 AM.