Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,117 reviews
5 stars
340
4 stars
238
3 stars
205
2 stars
103
1 star
231
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times for orders.
Food Quality
Many reviews mentioned poor food quality, including cold or old items, incorrect orders, and unsatisfactory taste.
Staff Behavior
There were numerous complaints about rude or unprofessional staff behavior, with some customers feeling disrespected.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.
Mixed Experiences
While some customers had positive experiences with friendly staff and quick service, these were overshadowed by the overall negative feedback.
- ZGZander GilliamDec 12, 20251.0On Friday December 12, at 7:46 pm at this location, I witnessed an employee grab his hands in an already prepared bag and grab a fist of fries and shoved it in his mouth. He then proceeded to hand it to the drive through customer. To make it worse, he wasn’t even wearing gloves. The service is also painfully slow and I waited 30 minutes for a cheeseburger and fries. Do not go to this McDonald’s. I highly encourage the managers at McDonald’s to review the camera footage.
- ZGZeb GilliamDec 12, 20251.0Dirty, not cleaned and slow service. Everyone in the back seemed to be have a great time, not getting the food ready.
- VSVictoria SauterDec 10, 20254.0Friendly staff, helpful
- CHChris HeminghousDec 7, 20255.0They r the best always open right at 5
- SSShelbyNov 20, 20252.0I have never had a bad experience at this location until today. I had accidentally ordered a mobile pickup on the inside instead of the drive thru and instead of telling me to go inside to pick up they were very condescending and rude trying to tell me that this is “not how it works”. I would have been more than happy to go inside if that was the case but instead they acted like they had no idea what to do. Very frustrating.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 861 Toronto Rd, Springfield, IL?
McDonald's is open daily from 5:00 AM to 11:00 PM.
When is the drive-through service available at this McDonald's location?
The drive-through is open daily from 5:00 AM to 11:00 PM.
What hours are available for delivery from this McDonald's?
Delivery is available daily from 5:00 AM to 10:30 PM.
Does McDonald's offer curbside pickup and delivery services?
Yes, McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at McDonald's on Toronto Rd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa payments.
Can I order McDonald's food through their app?
Yes, you can order through the McDonald's App available on both Apple App Store and Google Play Store.
Where can I find McDonald's menu for this location?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Are there any nearby places where I can fill up my car or grab coffee before or after visiting McDonald's?
Yes, nearby you can find gas stations and convenience stores like Shell, Circle K, and Qik-n-EZ where you can fuel up or grab coffee.
What other dining options are close to McDonald's on Toronto Rd?
Nearby dining options include Cracker Barrel Old Country Store, Antonio's Pizza, China Express, Hen House, and Head West Sub Stop, offering a variety of cuisines and atmospheres.
If I'm visiting from out of town, are there hotels near the McDonald's at 861 Toronto Rd?
Yes, there are several hotels nearby including Days Inn, Baymont Inn & Suites, Baymont by Wyndham, and Motel 6 Springfield- IL for convenient accommodation.