Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,074 reviews
5 stars
334
4 stars
214
3 stars
185
2 stars
96
1 star
245
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and long wait times.
Food Freshness
Feedback on food quality varied, with some customers enjoying fresh and hot meals, while others received cold or incorrect orders.
Cleanliness
Multiple reviews highlighted issues with cleanliness, particularly in restrooms and play areas, leading to negative experiences.
Drive-Thru Efficiency
Many customers expressed frustration with slow drive-thru service and order inaccuracies, indicating a need for improvement in this area.
Staff Attitude
There were mixed reviews regarding staff attitude, with some customers noting friendly interactions while others reported rudeness and lack of professionalism.
- JAJeramy AdamsNov 14, 20255.0Nice clean friendly environment
- DSDrew ShidleNov 5, 20255.0Solid
- CCCandance Warren (Candy)Oct 21, 20253.0As I was pulling up to the stop light to turn onto linburge I seen a homeless gentleman and I reached into my bucket of change to give him what I could spare and as I went to hand it to him I said I know it's not much but I know what it's like to be homeless because this is my home. I was referring to my truck. He was so nice he tried to not take the change and he gave me his kids name and number because I had tires tied to the roof of my truck and he said his kid would put them on my rims for way cheaper than anyone else would.
- SMSus MSep 29, 20255.0I want to say thank you to the most amazing guy z y q u a n e n for the wonderful customer service he showed me made my day with such kindness and sweetness he was so wonderful I cannot put in words I give him 10 stars and more McDonald's is Lucky to have such a wonderful wonderful young man thank you
- JGJeffrey GillespieSep 14, 20255.0They were very busy,and probably under staffed. They handled it well, but was a little dirty and under stocked. Counter lady was very friendly, but no one else would speak to us. Food was the freshest and warmest have had from McDonald's in a very long time. One of us thought frys were to salty one thought not salty enough. Wish all McDonald's would post more about their specials. All in all it was al good experience.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 3420 Freedom Dr, Springfield, IL?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it opens at 6:00 AM and closes at 11:00 PM.
During what hours is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 6:00 AM to 11:00 PM.
What delivery services does McDonald's offer at this Springfield location?
McDonald's offers curbside pickup, standard delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online from this location?
You can order online via their delivery URL or through the McDonald's App available on both iOS and Android devices.
What payment options are accepted at McDonald's on Freedom Dr?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this location has a drive-thru service available for your convenience.
Are there nearby coffee shops if I want an alternative beverage option?
Yes, Starbucks is a nearby coffee shop, and Three Twigs Bakery & Bistro is also nearby where you can enjoy coffee and more.
What other fast food restaurants are close to this McDonald's?
Nearby options include Papa Johns Pizza, Portillo's, and another McDonald's location in the vicinity.
Where can I shop for groceries or pharmacy needs near McDonald's at 3420 Freedom Dr?
Meijer is a nearby supermarket for groceries, while Walgreens and CVS Pharmacy inside Target Store are nearby for pharmacy needs.
Can I find nearby services like printing or insurance near this McDonald's?
Yes, FedEx Office Print & Ship Center provides printing services nearby; for insurance, options include Freeway Insurance and InsureOne Insurance Agency close by.