Long John Silver's | A&W

3.9
579 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's | A&W
1030 Clock Tower Dr., Springfield, IL
62704, United States

Hours

Reviews

3.9
579 reviews
5 stars
263
4 stars
136
3 stars
81
2 stars
37
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and uplifting attitude of the staff, particularly at the drive-thru.

Food Quality

Food quality was inconsistent; while some enjoyed fresh and hot meals, others reported greasy and undercooked items.

Order Accuracy

Several reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

The cleanliness of the restaurant varied, with some customers noting dirty tables and floors, while others found it clean.

Service Speed

Service speed was frequently criticized, with reports of long wait times both in the drive-thru and inside the restaurant.
  • CL
    Christa Logsdon
    Nov 15, 2025
    5.0
    I often shop in Springfield on weekends, and I typically stop here because the LJS in my town both closed. They've gotten quite pricey since the tariffs passed, but I cannot deny myself when the craving hits. When fresh, their fish, chicken, and hush puppies are 🔥. The management is also spectacular. Both Annette, and her assistant, Derwin are phenomenal. I used to work for Annette at a Decatur location, & she is the best at her job. I just love her. This location is A+.
  • RR
    Roy Raines
    Nov 11, 2025
    5.0
    The food is cooked fresh, the staff is courteous and professional.
  • KD
    Kidd Deejayy
    Oct 30, 2025
    1.0
    Food was absolutely terrible. Chicken was dry and hard, burger was salty as brine and they gave me a baby squirt of barbecue sauce when I asked for it. Wouldn’t recommend to my worst enemy
  • CP
    Chantel Paoni
    Oct 20, 2025
    5.0
    Miesha P has the best attitude and the friendliest greeting to both drive through and people that walk in. We moved out of Illinois 2 years ago but she gives me hope that others in Springfield can learn from her and do better in customer service.
  • JG
    Jeffrey Gillespie
    Oct 19, 2025
    5.0
    Service was good, food was very good, and cooked to satisfaction, save for the hush puppies, they were very greasy and undercooked, possibly did not have the oil hot enough.The chicken portions were dainty at best.Wanted salmon but we're out. Other than that all was good and still a decent value. Would eat there again

Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/