McDonald's

3.8
810 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
453 Redington Drive, South Elgin, IL
60177, United States

Hours

Reviews

3.8
810 reviews
5 stars
340
4 stars
204
3 stars
112
2 stars
50
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient interactions while others faced rude staff and long wait times.

Food Quality

Food quality varied, with some customers enjoying hot and fresh meals, while others complained about cold food, incorrect orders, and unsanitary conditions.

Cleanliness

The restaurant was noted for its cleanliness and modern decor, although some reviews mentioned dirty tables and restrooms.

Drive-Thru Experience

Drive-thru service was often criticized for order mix-ups and slow service, but some customers praised quick and friendly experiences.

Management Response

There were instances of management addressing customer complaints, indicating a willingness to improve service and rectify issues.
  • BB
    Bri
    3 days ago
    1.0
    Thank God I have a microwave at home. Picked up yesterday's lunch today.
  • HH
    Harley Helmer
    Nov 9, 2025
    1.0
    I hate leaving poor reviews, but accountability is important. The three “golden” rules of foodservice were broken during my latest visit. You can’t be rude, you can’t be slow, and the orders can’t be wrong. I get it, fast food isn’t fun, but being kind to customers is part of the job. Also, being condescending to teammates (in front of customers) is just low class. I was the only one in the drive through. Yet waited almost 5 mins just to pay, and another 5 waiting for food. All this only to find out I was given the wrong size of fries. Small, I know, but I did pay for a larger size. 3 Small things I would normally ignore, but not when they’re all combined. Hoping my next visit will be better.
  • CK
    Chris Kaleel
    Nov 4, 2025
    5.0
    They served mcnuggets before 11 thank u
  • ER
    Elizabeth Rodriguez
    Oct 31, 2025
    5.0
    Most of the time I use a mobile order, yesterday for some reason didn't work, the app showed a message saying an order is already processing and I went inside, the manager said don't you worry I'll just give you your coffe, it was just a coffee, but It meant a lot, so kind. At the end I checked again and I didn't get charged on the app. Thank you
  • CB
    Christine Benson
    Oct 16, 2025
    5.0
    Quick accurate drive through experience. We ordered 2 McCafe drinks.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 453 Redington Drive?

McDonald's at 453 Redington Drive operates from 4:00 AM to 11:00 PM Monday through Thursday, 4:00 AM to midnight on Friday, 5:00 AM to midnight on Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-through at this McDonald's location open?

The drive-through is open from 4:00 AM to 11:00 PM Monday through Thursday, 4:00 AM to midnight on Friday, 5:00 AM to midnight on Saturday, and 6:00 AM to 11:00 PM on Sunday.