McDonald's

3.7
1307 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
955 E Golf Rd, Schaumburg, IL
60173, United States

Hours

Reviews

3.7
1,307 reviews
5 stars
559
4 stars
284
3 stars
174
2 stars
67
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, with long wait times and mixed-up orders.

Food Quality

There were numerous complaints about food quality, including cold items, incorrect orders, and burnt desserts.

Customer Service

Many reviews highlighted poor customer service, including rude staff and unhelpful management.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
  • JM
    Jacob Meredith
    3 days ago
    1.0
    On December 19, I ordered a burger from this McDonald’s location and while eating it, I bit into an expiration/food-prep sticker that was physically inside the burger. Not on the wrapper. Not stuck to the outside. Inside the food. In my mouth. This is not a minor mistake. This is a serious food safety failure. Stickers are not food-safe, contain adhesive and ink, and should never come into contact with prepared food. The fact that this made it into a finished sandwich tells me there is a complete breakdown in basic food-handling procedures at this location. To make matters worse, the pickles on the burger were mere hours from expiration, which only reinforces concerns about how food is being handled and monitored here. I immediately contacted McDonald’s corporate with photo evidence. (Today is Jan 9th mind you) I was given a case number and then received zero follow-up. No call. No email. No apology. Nothing. That lack of response is just as unacceptable as the incident itself. I don’t write one-star reviews lightly, but this goes beyond inconvenience or poor service. This is a health code issue. A customer should never have to worry about foreign objects ending up in their food, especially something as obvious and preventable as a prep sticker. Until this location can demonstrate that it takes food safety seriously and corporate can be bothered to respond to documented contamination issues, I cannot recommend eating here. McDonald’s is a billion-dollar company. Ignoring a situation like this is indefensible.
  • TN
    Tony Nguyen
    Dec 28, 2025
    1.0
    Disgusting and broken. I ordered and ate in store. It was cold by the time I sat down. Chicken patty smaller than the bun. Took a couple tries to find a seat because they don't wipe down their tables. Both ketchup dispensers empty. Beverage area was disgusting. Spilled soda, nothing wiped down. Half of the machine didn't dispense soda/ice, the other half dispensed watered down soda. And when I finished dispensing, it still kept flowing on its own. Maybe it's watered down because their machine keeps pouring it down the drain. Didn't even bother to refill my drink before I left because it's nothing more than glorified sparkling water. Waste of money and time. Will not be going back.
  • D4
    Dopee 420YT
    Dec 20, 2025
    1.0
    It's barely 10:15 all lights are shut down guys are Being mean in the service. Taking so long, saying they don't got this or that.... usually come on mornings and service is perfect today was absolutely bad at night time....
  • SC
    Shaunak Chikhalia
    Dec 20, 2025
    5.0
    It's a busy McDonald, what else to say here...
  • MJ
    Mikea Jones
    Dec 16, 2025
    1.0
    Only reason I am giving a one star is because of the cream pies every time I go here. The pies are BURNT!! I don't Understand why since they have a timer. The atmosphere the service is great the people that work there are good just the pies is my only issue.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 955 E Golf Rd, Schaumburg, IL?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 7:00 AM to 11:00 PM on Sundays.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open from 5:00 AM to 11:00 PM Monday through Saturday, and from 7:00 AM to 11:00 PM on Sundays.