McDonald's

3.6
1077 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
775 E Algonquin Rd, Schaumburg, IL
60173, United States

Hours

Reviews

3.6
1,077 reviews
5 stars
440
4 stars
216
3 stars
166
2 stars
58
1 star
197

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Wait Times

Many reviews highlighted long wait times at the drive-thru, with some customers waiting over 20 minutes for their orders.

Food Quality

While some customers praised the freshness and taste of the food, others reported issues with incorrect orders and food preparation.

Cleanliness

The location was noted for being clean, although some customers mentioned unpleasant odors in the dining area.

Customer Experience

Several customers expressed dissatisfaction with their overall experience, citing poor communication and lack of accountability from staff.
  • AJ
    Anetta Jastrzebski
    6 days ago
    1.0
    Not only did they want to double charge, beyond rude behavior, assumed I speak Spanish and got offended when I said I don’t understand you. On top of all that, took 3 people to figure out my order. Do NOT go here if you want your day ruined.
  • AA
    Aka
    Nov 15, 2025
    1.0
    Root behaviour with customers
  • DH
    Daniel Hays
    Nov 12, 2025
    1.0
    For the second time now, my order was not entirely in the bag after using the drive-through window (Wednesday 11/12, approximately 6am) By the time I got to work, it was too late to go rectify the situation. Staff here is quite careless with fulfilling orders. This is unacceptable and I would recommend you avoid this location as they do not care about their customers.
  • KK
    Kelsey
    Nov 4, 2025
    5.0
    Stopped into this McDonald’s this morning for a breakfast sandwich and an iced coffee. This is usually my go to McDonald’s, as it’s the closest to my home as well as directly on my path into work. That said, despite coming here many times, I’ve never written a review on them. I’m not typically one to write reviews in general. However, today I feel they earned one. Ordered my food/coffee via drive thru, as usual. They asked me to pull into the first waiting spot and they’d bring my order out to me. Not a problem. Unsure if the gentleman who brought me my coffee was an employee or manager, but he apologized for the wait and handed me my iced coffee. I inquired about my breakfast sandwich and he seemed surprised I hadn’t received that already. I’m assuming the reason they had me pull into a spot to wait was solely for the coffee order. He ran back in to grab my food and, again, apologized for the wait. I’d also like to point out that the wait was neither abnormally long nor long in general. They are always quick about getting you your food and the food is always hot and fresh. Anyway, I told him not to worry about it, it was not an issue at all, and thanked him. After driving off with my food and getting to work, I opened the bag to chow down on my breakfast sandwich before heading into the office. There was a surprise hash brown in there, I’m assuming as an apology for the wait. He did not have to do that, as like I said it wasn’t even a long wait. But he clearly wanted to ensure I had a good experience. And I really appreciated that! All of that to say, I’d highly recommend this McDonald’s. The staff are considerate and genuinely want to ensure you enjoy your meal. Thank you to the employee who did this and please expect my business again.
  • JZ
    Jesse Zhang
    Oct 4, 2025
    1.0
    This place is absolutely the worst McDonald spot in the entire northwest suburbs. The staff there are 100% non-English speakers, can’t understand a thing they are saying at drive through, they even throw in Spanish in hoping you would understand them. The food is also terrible, asked for iced latte with one pump of vanilla, it tasted like at least 4 pumps, asked for 1 more honey muster sauce, received none, asked for spicy McMuffin, no spice sauce, fries no salt, drinks spilling everywhere, I can go on and on… If you can avoid this place, please do so.

Frequently Asked Questions About McDonald's

What are the drive-through hours at McDonald's located at 775 E Algonquin Rd, Schaumburg?

McDonald's drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Does this McDonald's offer delivery and pickup options?

Yes, McDonald's offers delivery, same-day delivery, and no-contact delivery services.