McDonald's

3.6
1180 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
645 N Independence Blvd, Romeoville, IL
60446, United States

Hours

Reviews

3.6
1,180 reviews
5 stars
502
4 stars
234
3 stars
170
2 stars
67
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.

Cleanliness

Some customers noted cleanliness issues within the restaurant, including dirty conditions and unsanitary drink machines.

Order Accuracy

A significant number of reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Customer Experience

Many customers expressed dissatisfaction with their overall experience, citing unprofessional behavior from staff and a lack of attention to customer needs.
  • SO
    Stephen O
    Nov 11, 2025
    1.0
    No veterans day support.
  • DD
    Diego
    Oct 30, 2025
    3.0
    Food is good, service is cool but the drinks. My best friend and I ate there and like we felt weird after the drinks, not to mention it was the second time it happened and now I am wonderin' what is goin' on with this place like why does this place had weird drinks but we still ate there
  • TS
    Terry Sims
    Oct 29, 2025
    1.0
    The morning crew absolutely suck. If you are a DoorDash, UberEats or a Grubhub driver, you can see the hate in the faces of the employees. If you come in, they will absolutely ignore you, and pretend that they do not see you. I am going to report that store to corporate, and hopefully some changes will be made. Just for the record, some of us understand Spanish, and I hear the sarcasm!!!
  • B6
    brady 6969
    Oct 20, 2025
    1.0
    horrible experience and some disappointingly weird service from the crew working the lunch shift on 10/19 at 12:00pm for sure… can’t say that I’ve been cackled at before in a situation such as this, as if the woman at the window were a wicked witch, but I guess each day you encounter something new. or maybe halloween came early? idk but now, onto where it all started, we politely waited and noticed that the other lane was getting serviced before us and we had been there for awhile. so, we decided to try that speaker instead, to no avail as three other cars had then come and gone by the time we finally arrived to the ultimate decision to just pull up to the window to explain what was going on. to be met with laughter when receiving food items makes anyone highly uncomfortable as if it’s directed towards them. (also let it be known that talking/laughter CAN be heard through the drive through window… (as it’s just a thin piece of glass))
  • AR
    Anthony Regina
    Oct 19, 2025
    1.0
    Went through drive through today with mobile order. Nobody was picking up at the speaker and I watched other cars get serviced so I went back around. Still no answer. Watched other people continue to get treated and pulled forward. Ended up going to the window and gave my order number. While I waited to get my food I was laughed at?? Not sure if it was directed towards me but as soon as the girl looked at us she started laughing with her coworker? Then as she handed the order barely tried to not laugh in my face???? This made a very uncomfortable experience and I will try my best to go to any other location.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Romeoville, IL?

McDonald's in Romeoville is open Monday through Thursday from 4:30 AM to 11:00 PM, Fridays and Saturdays from 4:00/4:30 AM to 2:00 AM, and Sundays from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, this McDonald's has drive-thru service available Monday through Thursday from 4:30 AM to 11:00 PM, Fridays and Saturdays from 4:00/4:30 AM to 2:00 AM, and Sundays from 5:00 AM to 11:00 PM.