McDonald's

3.6
1716 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
675 N Weber Rd, Romeoville, IL
60446, United States

Hours

Reviews

3.6
1,716 reviews
5 stars
658
4 stars
344
3 stars
309
2 stars
136
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some stating it took over 30 minutes to receive their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and staff not following instructions.

Staff Attitude

Feedback varied on staff friendliness, with some customers praising individual employees while others reported rudeness and unprofessional behavior.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and play area, affecting their overall experience.

Food Quality

While some customers enjoyed the food, others complained about the quality, including old or reheated items.
  • OR
    Olivia Rocha
    Nov 17, 2025
    1.0
    Employees refused to grab manager due to manager being on break. I asked what would happen if there was an emergency or a manager was needed at the window and they just stared at me and laughed. I did send a complaint to corporate with more detail regarding why I needed a Manager to begin with, but this was very unnecessary. Customer service does not entail laughing at your customers when there’s a problem at hand, and a team of young adults should not be left to look after themselves with no Manager on duty or even an ability to grab the Manage.
  • JJ
    Jair Jaramillo
    Nov 15, 2025
    1.0
    Waited 20 mins for a Sausage McMuffin. Now yall suck 😭😭😭
  • BS
    Ba Stoph
    Nov 11, 2025
    1.0
    I ordered over $25 of burgers and basket of fries and i went to pick it up they did not want to give me the sauce to dip my fries in it and when i asked why, the manager rudely told me there’s a new owner for this franchise location and you need to pay extra for the sauce, well you tell me if i will ever go back to this location and give them my business again
  • MC
    Melissa C
    Nov 6, 2025
    1.0
    Yall good over there?
  • DR
    Denise Ratliff
    Oct 20, 2025
    5.0
    McDonalds Traditional - lives up the long standing Brand name. Great food, Great Service...it's McDonald's 👍 fast service, food nice and hot. Taste great

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Romeoville, IL?

McDonald's in Romeoville, IL operates 24 hours a day, 7 days a week, including delivery and drive-through services.

Does McDonald's in Romeoville offer drive-through service?

Yes, McDonald's Romeoville offers drive-through service open 24/7 for your convenience.