Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 1600 38th St in Rock Island, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Mixed reviews on food quality; some praised the taste while others reported cold or poorly made pizzas.
Customer Service
Customer service experiences varied widely, with some praising staff while others reported rudeness and unprofessional behavior.
Delivery Issues
Numerous complaints about late deliveries, incorrect orders, and poor communication regarding delivery status.
Order Accuracy
Frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.
Staff Performance
Some staff members received commendations for their friendliness and helpfulness, while others were criticized for being rude or unhelpful.
LA
Lee Ann
Nov 11, 2025
1.0
Ordered online for pick up hours later but when picking up they claimed they thought the order was for earlier & just canceled it. Even though the app said ready at x time, didn’t offer to make it there, just cancelled it. Then was told to hold on when asked for a refund.
JM
J. Money
Nov 11, 2025
1.0
Big dinner box price change from 1999 to 2599 overnight is unacceptable
AR
Aaron Ring
Oct 19, 2025
4.0
Had a My Hut box with a brownie. Went with the meat lover's melt and buffalo "boneless wings." The chicken was nearly perfect. Tender and juicy, with the breading almost perfectly crispy. The "buffalo" may have been just a toss in Frank's Red Hot. It's listed as Medium. I would call it mild, but that can be subjective. The Melt is best described as a "pizzadilla." The "crust" is close to a cracker crust, which is the best choice for the form factor. The herb crust adds a delightful flavor to the experience, but I may have ended up with as much of it on my fingers as went into my mouth. The meats are overpowered by the sausage, but that's common with the Meat Lover's pizza offerings. Would definitely order this again!
SC
Shanna C
Oct 15, 2025
5.0
I got one of their new crafted flatzz, the chicken bacon ranch one, and it was delicious. Everyone was super nice and helpful when I came in to order and get my food. 10/10 highly recommend.
LM
Lisa Melton
Oct 8, 2025
1.0
Why is it so hard to get a square cut pizza from this store? It's a preference that is allowed in the app and when calling. Today I mentioned it 3 times when placing my order. I have little kids and it's the best cut for us. It was not cut right and I asked for a refund. The mananger acted as if I was lying when I said I asked for it to be cut that way - and when I showed her the receipt there was no apologies, just the excuse of it was just overlooked. But it's every single time. Why is this so hard and why don't we apologize, retrain people or take it off the menu -