McDonald's

3.5
1600 reviews
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Business Details

4855 Sauk Trl, Richton Park, IL
60471, United States
(708) 747-8820
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4855 Sauk Trl, Richton Park, IL
60471, United States

Hours

Reviews

3.5
1,600 reviews
5 stars
551
4 stars
366
3 stars
264
2 stars
142
1 star
277

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is inconsistent, with many reports of rude staff and poor communication, particularly during busy hours.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and delays in service, especially with mobile and drive-thru orders.

Food Quality

Mixed reviews on food quality; while some customers enjoyed fresh and hot meals, others reported cold or poorly prepared food.

Cleanliness

The location is generally noted for being clean, but there are isolated reports of unsanitary conditions.

Management Issues

Concerns about management and staff training, with calls for better oversight and customer service practices.
  • EB
    Edward Butler
    Nov 16, 2025
    1.0
    Don't ever go to the McDonald's in Richton Park! They try to rip you off with made-up fake policies! I ordered inside. I told the cashier that I wanted Hotcakes and Sausage. Then, she asked me, "Anything else?" I told her I wanted a MEDIUM coffee. I've ordered this many, many times in the past. But, when I received my order, the cashier gave me a SMALL coffee!!! I showed her my receipt which clearly showed that I ordered a MEDIUM coffee. But she insisted that she gave me a SMALL coffee because I didn't SPECIFY that I didn't want a Hotcakes and Sausage MEAL, which she explained comes with a SMALL coffee. She said I should've ordered them separately! WHAT?! The problem is that there IS NO such thing as a HOTCAKES AND SAUSAGE MEAL that includes a SMALL coffee! In the past, I've always understood & that the Hotcakes and Sausage were always sold SEPARATELY from my coffee. So, she charged me $1.99 for a MEDIUM coffee but gave me a SMALL coffee instead!!! She tried to RIP me OFF!!! After arguing my point she finally gave me the medium coffee that I ordered & paid for. I told her that I'm NEVER coming back here again!!! She says, "Ok." and just walked away without an apology of any kind!
  • KF
    Kevin Frazier-Varela
    Nov 16, 2025
    3.0
    Just grabbed a sandwich hash browns and coffee for hubby. Quick in and out the door.
  • EM
    Eugene Mcclendon
    Nov 1, 2025
    1.0
    Apparently at 4:13 AM the system updates for the following day and they closed the entire store. Interesting. Not a 24 hour location
  • TC
    Tiffany Crawford
    Oct 15, 2025
    5.0
    Thus McDonald's is very nice and clean with fast service while serving fresh hot food.
  • JM
    J. Marie
    Oct 10, 2025
    1.0
    The customer service here for online order pickups is horrible. They are so busy talking, including the manager, that you cannot get service. Stop chatting and start working.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Richton Park, IL?

McDonald's in Richton Park is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's in Richton Park offers a drive-thru service that operates 24/7.