McDonald's

3.3
1679 reviews
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Business Details

711 W Champaign, Rantoul, IL
61866, United States
(217) 893-4484
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
711 W Champaign, Rantoul, IL
61866, United States

Hours

Reviews

3.3
1,679 reviews
5 stars
517
4 stars
336
3 stars
320
2 stars
185
1 star
321

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared meals.

Cleanliness

While some customers praised the cleanliness of the location, others noted dirty tables and unsanitary conditions.

Management Issues

Several reviews pointed to poor management practices, including staff training and handling of customer complaints.
  • NJ
    Nathan Jameson
    2 days ago
    2.0
    Constantly having wrong orders or something missing, drive thru line is extremely slow most of the time and getting watered down drinks by the time you get to the window for pick up
  • JB
    Jill Boris
    Nov 14, 2025
    4.0
    Went thru the tandem drive thru, was in and out in about 8 minutes. Fries were hot and Mc Rib was done as asked . Price with tax for McRib meal 11.44. Service was friendly and fast.
  • BM
    Brett Millecker
    Nov 3, 2025
    1.0
    Asking my dog is a service dog? Yes completely ok. Asking what her tasks are? Also completely fine (although wasn’t asked this). Shouting it’s a doggy over and over again and bringing attention to a disabled person and their service animal and asking their manager why they can’t interact with my service dog. NOT OK. Please learn ADA rules and make sure your staff follows them. Ended up leaving and not placing an order. Should be ashamed of yourselves.
  • RM
    Rachel M
    Nov 1, 2025
    2.0
    It's such a hit or miss with this McDonald's. Sometimes the food is fresh and good, service is great, etc. Other times the food is soggy and poor quality and the employees act like it's an inconvenience for them to have customers. This photo is my "Large" fry pulled directly of the bag (no spilled fries in the bag).
  • TF
    Tawndra “Kay” F
    Oct 26, 2025
    1.0
    This McDonald's has got to be the most rudest place there is. Employee getting an attitude with customers and not letting them speak. I came here with my husband excepting to get pieces for our monopoly game. This does not end until 11/2/25. I don't understand how they can mislead people like that and then get an attitude with someone who is clearing trying to figure out what's wrong. He said they ran out of them. It's false advertisement and not fair. Two large big mac meals and no pieces. What a waste of a trip when I could have went to Labamba. This place needs help with customer service.
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 711 W Champaign, Rantoul, IL?

Delivery is available every day from 5:00 AM to 10:30 PM.

What time does the drive-thru at this McDonald's location operate?

The drive-thru is open daily starting at 5:00 AM, closing at 11:00 PM on most days, and midnight on Friday and Saturday.