Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,247 reviews
5 stars
333
4 stars
221
3 stars
245
2 stars
135
1 star
313
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported frequent order mistakes, slow service, and unhelpful staff.
Cleanliness
Many reviews highlighted poor cleanliness, with dirty tables, restrooms, and overall hygiene concerns.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold items, incorrect orders, and unappetizing meals.
Staff Attitude
Several reviews noted rude or indifferent behavior from staff, contributing to a negative dining experience.
- EREva RamseyJan 4, 20263.0It was kinda weird that the employees were hanging out in the seating area with their own family and friends....
- BPBryan PalmerJan 2, 20261.0Every visit something is wrong with the order here. Prices and wages keep going up in fast food, but obviously the food and service have gone the opposite direction. I ordered the spicy snack wrap meal and received the ranch snack wraps this time.
- BBBethDec 31, 20253.0The service was lacking. The staff was unhelpful. The fries were barely cooked and they messed up our order and didn't give us our sauces.
- PEPaul EverlyDec 18, 20253.0Always forgetting items ordered. This store is notorious for missing items.
- BBBrittanyDec 7, 20251.0If I could give 0 stars I would. This place is filthy and disgusting. Workers got mad and have attitudes when we asked for a lid due to no lids being over at the soda machine. Then the soda machine was filthy and covered with soda everywhere. The tea taste like its been sitting and needs changed. Defenitly would not recommend coming here..
Frequently Asked Questions About McDonald's
What are the operating hours for in-store dining at McDonald's in Pontiac, IL?
The McDonald's in Pontiac, IL is open from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 10:00 PM on Friday and Saturday.
What are the delivery hours for McDonald's in Pontiac, IL?
Delivery is available from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Is there a drive-thru service available and what are its hours?
Yes, the McDonald's offers drive-thru service from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Can I order McDonald's food for curbside pickup?
Yes, McDonald's offers curbside pickup service at this location.
What payment options does McDonald’s in Pontiac accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and VISA.
How can customers order McDonald's food using their mobile devices?
Customers can order through the McDonald's App available on the Apple App Store and Google Play Store or by visiting the provided online order links.
What services does McDonald's in Pontiac provide?
Services include drive-thru, gift cards, mobile offers, mobile ordering, and WiFi.
What nearby dining options are available close to McDonald's in Pontiac?
Nearby dining options include Baby Bulls Restaurant, La Fiesta Mexican Restaurant, Cafe Fontana, and Subway, which customers might consider visiting before or after McDonald's.
Are there gas stations near McDonald’s in Pontiac where I can fuel up?
Yes, Freedom Oil Co. and Thorntons gas stations are nearby and convenient for customers who may want to fuel their vehicles when visiting McDonald's.
What local amenities near McDonald's in Pontiac might be useful for visitors?
Nearby amenities include Family Video for entertainment, UPS Access Point for shipping needs, and First Financial Bank for banking services, all within a short distance from McDonald's.