Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,241 reviews
5 stars
332
4 stars
221
3 stars
243
2 stars
135
1 star
310
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect or incomplete orders.
Cleanliness
Numerous reviews highlighted poor cleanliness standards, including dirty restrooms and dining areas.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and slow service.
Food Quality
Feedback on food quality was mixed, with some customers noting fresh and hot food, while others complained about cold or poorly prepared items.
Management Issues
Several reviews mentioned concerns about management and staff training, indicating a need for improvement in operations.
- AWAustin Wallace2 days ago1.0Constantly forgetting items/getting items incorrect
- BFBlake Foster5 days ago1.0Went 2 mornings in a row first morning wanted a frappe someone yelled we can't do frappes then this morning went by was told they can't take any orders inside or out why are they even still in business here when they can't do anything right
- KSkyra shehornNov 14, 20251.0i personally love mcdonald’s. i have actually worked at mcdonald’s not this one but i know how they at least operate from the one i worked at. i am just very frustrated that every time i go through the drive-through and get only a frappe they always make me pull forward. I end up waiting 10 minutes or more for a FRAPPE. i worked there you know how long it takes to make a frappe ?? like 2 minutes. Then they give it to me with product leaking down the side. and all these people behind me in line are just getting their food and leaving while i’m waiting 10 minutes plus for a frappe. quite ridiculous.
- BGBeatriz GomezNov 9, 20251.0This jerk asked me what I wanted to order, I said “give me a second” he walked away and never came back, I asked if he was going to help that I was ready. He responded “ain’t taking her order, I’m about to leave! Stared at me 4 different times and did NOTHING! He’s still just standing there doing NOTHING!! Bad service at this dirty McDonalds!
- SGsue GraeberNov 6, 20252.0Fry's cold looked like they were fried an hour ago, burgers with cold cheese,
Frequently Asked Questions About McDonald's
What are the operating hours for in-store dining at McDonald's in Pontiac, IL?
The McDonald's in Pontiac, IL is open from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 10:00 PM on Friday and Saturday.
What are the delivery hours for McDonald's in Pontiac, IL?
Delivery is available from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Is there a drive-thru service available and what are its hours?
Yes, the McDonald's offers drive-thru service from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Can I order McDonald's food for curbside pickup?
Yes, McDonald's offers curbside pickup service at this location.
What payment options does McDonald’s in Pontiac accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and VISA.
How can customers order McDonald's food using their mobile devices?
Customers can order through the McDonald's App available on the Apple App Store and Google Play Store or by visiting the provided online order links.
What services does McDonald's in Pontiac provide?
Services include drive-thru, gift cards, mobile offers, mobile ordering, and WiFi.
What nearby dining options are available close to McDonald's in Pontiac?
Nearby dining options include Baby Bulls Restaurant, La Fiesta Mexican Restaurant, Cafe Fontana, and Subway, which customers might consider visiting before or after McDonald's.
Are there gas stations near McDonald’s in Pontiac where I can fuel up?
Yes, Freedom Oil Co. and Thorntons gas stations are nearby and convenient for customers who may want to fuel their vehicles when visiting McDonald's.
What local amenities near McDonald's in Pontiac might be useful for visitors?
Nearby amenities include Family Video for entertainment, UPS Access Point for shipping needs, and First Financial Bank for banking services, all within a short distance from McDonald's.