McDonald's

3.2
845 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10 W Water St, Pinckneyville, IL
62274, United States

Hours

Reviews

3.2
845 reviews
5 stars
229
4 stars
165
3 stars
162
2 stars
95
1 star
194

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and poor customer service.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders and missing items, particularly in the drive-thru.

Food Quality

Feedback indicated that food quality varied, with complaints about cold or poorly prepared items, while some customers enjoyed fresh and hot meals.

Speed of Service

Several customers noted slow service times, especially in the drive-thru, with long waits reported even during less busy hours.

Cleanliness

The cleanliness of the restaurant was criticized, with reports of dirty dining areas and unsanitary conditions.
  • JV
    Jacie Vaughn
    2 days ago
    3.0
    Good
  • CA
    Charith Nisanka Attapattu
    Nov 26, 2025
    1.0
    The cashier girl is rude and disrespectful
  • JR
    Jessica Ramsey
    Nov 19, 2025
    1.0
    Did not receive apples or fries with the kids meal!
  • EM
    Ernest Meeks
    Nov 6, 2025
    4.0
    A small town feel in a small restaurant. The service was good, quick, and polite.
  • KB
    Kurt B
    Oct 31, 2025
    1.0
    I only use the mobile app when I order McDonald’s to save money. For some reason this restaurant will often turn off the ability for customers to order through the McDonald’s app. This has happened on multiple occasions for me and it simply deters away customers. I have never encountered this issue at other McDonald’s just this location. So if you use the mobile app to order from this McDonald’s don’t expect it to be possible.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Pinckneyville, IL?

McDonald's in Pinckneyville operates daily from 5:00 AM to 4:00 AM the next day.

When is the drive-through at McDonald's open?

The drive-through is open daily from 5:00 AM to 4:00 AM the next day.