Wendy's

3.4
768 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Palos Heights, IL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Palos Heights, IL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12875 S. Harlem Avenue, Palos Heights, IL
60463, United States

Hours

Reviews

3.4
768 reviews
5 stars
300
4 stars
139
3 stars
96
2 stars
66
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and helpful staff, particularly mentioning the manager, Rene, for his positive attitude.

Food Freshness

Many reviews highlighted that the food was fresh and hot, although there were several complaints about cold or reheated items.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others reported dirty conditions and unkempt areas.

Order Accuracy

Numerous complaints were made regarding incorrect orders, with customers expressing frustration over receiving the wrong items.

Staff Attitude

Several reviews mentioned rude or indifferent staff behavior, impacting the overall customer experience negatively.
  • DW
    Dean Williams
    Oct 23, 2025
    5.0
    I'm a regular at Wendy's, and I've always been impressed with the service, especially during the morning shift. The team is so alive and happy, it's contagious! The manager, Rene, always has a smile and is super helpful, making every visit a great experience. But I am a little disappointed that they don’t serve breakfast anymore, I kinda miss it. Still, the positive atmosphere and friendly staff keep me coming back.
  • MK
    Marie Ann Kay
    Oct 4, 2025
    5.0
    The girl taking my drive-thru order was super friendly and pleasant, which honestly made my day. And the service was quick and fast-l was in and out in no time. Definitely my go-to Wendy's from now on!
  • GL
    Gaspar L
    Oct 3, 2025
    5.0
    Just stopped by Wendy's, and I'm impressed! The place was spotless, which is always a great start. A young lady at the dining counter was super friendly and helpful. My order came out quick, and the food was fresh and tasty – exactly what I expect from Wendy's. Keep up the great work!
  • EE
    Erick (Eazy)
    Oct 1, 2025
    1.0
    Went from cleaning the counter to making my food no gloves im not eating it
  • RS
    rise and shine
    Sep 27, 2025
    5.0
    wendys exceeded my expectation! the restaurant and all the team memmbers were highly neat and clean the food was fresh flavorful and served hot the service was impressively fast even during a busy period , special thanks to manager rene whose professionalism and friendly attitude made the visit even better this location delivers top notch quality and efficiency will definitely come back again , highly recommend to anyone !

Frequently Asked Questions About Wendy's

Is Harlem Ave And 127th Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.