Burger King

3.3
275 reviews

About

Fast Food RestaurantBurger JointBreakfast RestaurantRestaurant Delivery ServiceTake Out Restaurant
There's a Burger King® restaurant near you at 1751 Frank Scott Parkway E. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in O'fallon, IL serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Burger King
1751 Frank Scott Parkway E, O'fallon, IL
62269, United States

Hours

Reviews

3.3
275 reviews
5 stars
104
4 stars
40
3 stars
32
2 stars
20
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, causing frustration among customers.

Food Quality

There were numerous complaints about food being served cold, old, or poorly prepared, impacting overall satisfaction.

Wait Times

Customers experienced long wait times in both drive-thru and in-store, often leading to dissatisfaction.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • LT
    Liane Toler
    Nov 16, 2025
    1.0
    People touching their hair and then the food without changing cloves. They need hair nets or hats. This person was touching and fixing her hair five times as she was preparing my food . Nasty!! Sirius health code violation!!!
  • SS
    Shephatia Smith
    Oct 31, 2025
    1.0
    Where is the rest of my food bruh? Yall sorry asl
  • KK
    KixzerWTF
    Oct 27, 2025
    5.0
    He took my order quickly, made sure everything was right, and the food came out fresh and hot. You can tell Jaquan really cares about doing his job well — he’s polite, professional, and keeps things running smoothly even when it’s busy. It’s rare to get customer service this good at a fast-food spot these days. Because of Jaquan, this location definitely stands out. I’ll definitely be coming back — keep up the great work, Jaquan! 👏🍔👑
  • SS
    Sandra
    Oct 26, 2025
    1.0
    Really horrible experience just now, at the drive thru. I order two duo and a trio and your cashier told me she doesn't speak Spanish when I was clearly speaking to her in English. we later proceed to go to the window after she look at us in the car started to dying laughing and getting her coworkers to come and look like we are from the zoo or some I told the cashier I don't understand why she doesn't know what I was ordering when I was speaking to her in English she had a smirk on her face later process to look at my daughter and call her call workers telling her she better comes now before she those something she needs to be really careful dealing with customer specially if she is going to be making threats and been racist.... So people stay away from this place. horrible cashier, Horrible attitude, not sure why they hire ppl like that to work with customers I will be calling corporate next. She needs customer service etiquette asap
  • KH
    Kimberly Hampel
    Oct 8, 2025
    1.0
    Waited 20 minutes from the time they took our payment to the time we received our food in the drive through. There was a car in front of us so we had to wait about 5 mins from taking our order to get to the first window where they took our payment. When we asked how much longer (as we were now late for our daughter’s soccer game), we were met with an extremely rude employee who told the worker at the window to “park him”. We requested a refund because we were late. Another employee came over and said she had just gotten there and would get it sorted out. Once our food was ready the employee who said to “park him” refused to give us our food and made the employee who was actually helpful in getting our food prepared give us our food. We didn’t have a complicated order (a kids meal and two chicken sandwich meals). It should not take 30 mins for a fast food drive through for two cars. Not to mention when we questioned how much longer to be met with such a rude attitude. I appreciate the help the one employee provided, but she should have stepped in after 10 minutes of leaving someone at the window, not 20. I feel sorry for the people in line behind us!! We will definitely be skipping this Burger King from now on.

Frequently Asked Questions About Burger King

Where is the Burger King located in O'Fallon, IL?

The Burger King is located at 1751 Frank Scott Parkway E, O'Fallon, IL 62269.

What are the opening hours for the Burger King drive-through in O'Fallon, IL?

The drive-through is open Monday through Saturday from 6:00 AM to 12:00 AM, and on Sunday from 7:00 AM to 12:00 AM.