Pizza Hut

3.8
278 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 1700 Parkway Plaza Dr in Normal, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
1700 Parkway Plaza Dr, Normal, IL
61761, United States

Hours

Reviews

3.8
278 reviews
5 stars
140
4 stars
50
3 stars
31
2 stars
9
1 star
48

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple customers reported unsanitary conditions and poor hygiene practices among staff.

Food Quality

Inconsistent food quality was noted, with some pizzas being overcooked, cold, or poorly prepared.

Service Speed

Customers experienced long wait times for orders, both for pickup and delivery.

Staff Attitude

While some reviews praised friendly staff, others reported lackluster service and unprofessional behavior.

Order Accuracy

Several customers mentioned incorrect orders or missing items, leading to dissatisfaction.
  • BZ
    Bryan Zavala
    Oct 8, 2025
    1.0
    So went and picked up a big box place was filthy had one women working that day felt like no ac was on pizza had a weird chewy taste to it and look like it had just been reheated and placed back in box not the pizza hut I remember going up gone down hill bad
  • KJ
    Kevin Jones
    Sep 20, 2025
    1.0
    Horrible experience. Eating here gave me food poisoning. I believe this might partially be due to poor hygiene practices because after eating a few slices I found a hair in it. I spent all night throwing up in my bathroom (7+ times) and I did not eat anything else that could have given me this reaction. And when I threw up, my mucus was blue which is a clear sign of poisoning. I have had nothing to eat today that would upset my stomach or anything with blue dye. I DEFINITELY will not be eating here again and I recommend you don't either.
  • GW
    Garrett Williams
    Sep 2, 2025
    1.0
    got my food door dashed and didn’t get me receipt or my 2 liter soda. when calling them 3 times no one answered the phone
  • GM
    Gustavo Mora
    Aug 31, 2025
    2.0
    Ordered a pizza pick up. The man working did not have a hairnet (staff member has long hair) and seemed to be the only staff member working. He was not wearing gloves either, at no point did I see him wash his hands because I was watching him like a hawk, regardless he should have wearing gloves while working with food. The pizza seemed fine overall in appearance but I will not be returning here until cleanliness of staff goes up. Sad because the pizza from Pizza Hut is really good.
  • TT
    Taylor
    Aug 30, 2025
    1.0
    The pizza seemed to only have tiny bit of sauce just by the crust. The pizza was chewy and overly salty. The cashier rolled their eyes when no tip was selected. Based on this experience, I would not return.

Frequently Asked Questions About Pizza Hut

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