Pizza Hut

3.8
280 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1700 Parkway Plaza Dr in Normal, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
1700 Parkway Plaza Dr, Normal, IL
61761, United States

Hours

Reviews

3.8
280 reviews
5 stars
140
4 stars
49
3 stars
31
2 stars
10
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including greasy pizza, overcooked items, and incorrect orders.

Service Issues

Numerous reviews highlighted poor customer service experiences, including long wait times, unresponsive staff, and lack of communication regarding orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty interiors and staff not following hygiene practices.

Mixed Experiences

While some customers praised the food and service, others expressed disappointment, indicating inconsistency in quality and service.
  • SM
    Shari Mundschenk
    Dec 20, 2025
    2.0
    When going to eat the pizza it was covered in grease. We each after wiping the grease off with a paper towel. It did not taste good at all. We each managed to eat a piece each and now not feeling well.
  • BC
    Brad Cole
    Nov 28, 2025
    1.0
    Delivered over 30 minutes after promised - food was luke warm at best. After several means to contact about my concerns and complaint, no apology or remedy was ever offered. I specifically said I wanted to be reached via email and was never contacted. Will not get Pizza Hut again. A good customer service interaction goes a long way for me.
  • BZ
    Bryan Zavala
    Oct 8, 2025
    1.0
    So went and picked up a big box place was filthy had one women working that day felt like no ac was on pizza had a weird chewy taste to it and look like it had just been reheated and placed back in box not the pizza hut I remember going up gone down hill bad
  • KJ
    Kevin Jones
    Sep 20, 2025
    1.0
    Horrible experience. Eating here gave me food poisoning. I believe this might partially be due to poor hygiene practices because after eating a few slices I found a hair in it. I spent all night throwing up in my bathroom (7+ times) and I did not eat anything else that could have given me this reaction. And when I threw up, my mucus was blue which is a clear sign of poisoning. I have had nothing to eat today that would upset my stomach or anything with blue dye. I DEFINITELY will not be eating here again and I recommend you don't either.
  • GM
    Gustavo Mora
    Aug 31, 2025
    2.0
    Ordered a pizza pick up. The man working did not have a hairnet (staff member has long hair) and seemed to be the only staff member working. He was not wearing gloves either, at no point did I see him wash his hands because I was watching him like a hawk, regardless he should have wearing gloves while working with food. The pizza seemed fine overall in appearance but I will not be returning here until cleanliness of staff goes up. Sad because the pizza from Pizza Hut is really good.

Frequently Asked Questions About Pizza Hut

What is the address of the Pizza Hut location in Normal, IL?

The Pizza Hut is located at 1700 Parkway Plaza Dr, Unit #1, McLean, Normal, IL 61761.

What are the operating hours for Pizza Hut in Normal, IL?

Pizza Hut in Normal is open daily from 10:00 AM to 11:00 PM.