Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,284 reviews
5 stars
463
4 stars
279
3 stars
218
2 stars
98
1 star
226
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several customers reported unsanitary conditions, particularly in the bathrooms and dining area.
Service Speed
Customers experienced long wait times for their orders, with some waiting over 30 minutes for simple meals.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.
Customer Service
While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared items.
- XBXander “Zanman12” BosquezNov 17, 20252.0Came through after work to grab a quick bite through the drive-thru. Got 5 minutes away and the food was made wrong, and cold! Don't understand how I get pulled forward when it wasn't busy, and get cold food on top of it. Do better.
- MAMichael AndersonNov 4, 20251.0I went here Sunday morning about 6 am. I know this is a big college stop, but the workers and management need to clean up on a regular basis. The pictures tell you all you need see. One has a mop bucket not being used right next to a pile of fries. I used the men's room with the intent of getting breakfast after. But after seeing all this and at least 6 workers just standing around talking. NO one was doing ANY cleaning or pick up. This place should be shut down (at least investigated) by the health department in my opinion
- EGEvan GonzalesNov 3, 20251.0The video sums everything up about this place. I ordered at 10:03 PM. I left at 11:03 pm. I ordered 2 items. One being the big Mac atrocity you see. I stared at my order for 20 minutes while people coming in after me left before me. I had to ask someone doing lobby work to hand me my order. My snack wrap wasnt wraped, my big mac is… inside out. And it was cold when i got home 2 minutes later. Thank you come again
- VDValerie DennisonOct 26, 20251.0Was short Sandwich on my order, as was awaiting my order 2 drive thru customers had to come in cause their orders were wrong also. The employee was rude and went as far as to say God help her before she snaps on me, seriously your upset cause u keep messing up. Order was completely made wrong. Was so offended that we left without even eating all our food.
- JWJoe WestOct 21, 20255.0Very easy to find parking. The staff and management are always so caring and considerate. They truly care about the guest's experience. They define the term "customer service" and they are always going the extra mile to ensure that the guest has a very good meal. Thank you for having such wonderful people working at my McDonald's. 🙂
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 804 S Main St, Normal, IL?
McDonald's at 804 S Main St, Normal, IL is open daily from 5:00 AM to 11:00 PM for regular dining.
What are the drive-through hours for this McDonald's location?
The drive-through at this McDonald's is available daily from 4:00 AM until 3:00 AM the next day.
Does this McDonald's offer delivery services?
Yes, McDonald's offers delivery daily from 4:00 AM to 11:00 PM with options including curbside pickup, same day delivery, and no-contact delivery.
How can I order McDonald's food online or via mobile apps?
You can order via the McDonald's app available on iOS and Android or through their online ordering links: https://mcdonalds.smart.link/mjuu1ggdi and https://mcdonalds.order.online/business/-5579.
What payment methods does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this location offers drive-thru service.
What are some nearby dining options I can visit before or after McDonald's?
Nearby dining options include Pizza Hut, Bocata Fresh, Tropical Smoothie Cafe, Chipotle Mexican Grill, Quiznos, Meatheads Burgers & Fries, Jersey Mike's Subs, Sushi Primos, Gumby's Pizza, Arby's, Potbelly Sandwich Shop, Noodles & Company, and Buffalo Wild Wings.
Are there any nearby apartments or housing options near McDonald's?
Yes, The Flats at ISU and The Edge on Hovey Apartments are nearby living options.
Where can I find ATMs near McDonald's at 804 S Main St?
Nearby ATMs include Coin Cloud Bitcoin ATM and Commerce Bank ATM, providing convenient access to financial services.
What social media channels can I follow for updates from this McDonald's?
You can follow McDonald's on X (Twitter) at @McDonalds, Instagram at @mcdonalds, TikTok, and Facebook at https://www.facebook.com/108187932555637 (Facebook Vanity URL: McDonalds804SMainSt).