Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including unresponsive staff and rude interactions.
Cleanliness
Some reviews praised the cleanliness of the location, while others reported dirty tables and unsanitary conditions.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, leading to customer frustration.
Drive-Thru Issues
Customers frequently mentioned long wait times and unresponsive service at the drive-thru, with some stating it was closed despite advertised hours.
Food Quality
While some customers enjoyed the food, others reported issues with food quality, including cold items and poorly made menu items.
OR
ORLANDO RODRIGUEZ
Oct 23, 2025
3.0
Socks when you go to McDonald's and they don't give you no napkins not the first time either
DK
Dewain Karnes
Oct 20, 2025
5.0
Although I never really thought about reviewing a fast food chain however I frequent this location very often. I use the drive thru 99% of the time and the food for the most part is always on point based on the training perspective being a former employee and trainer of a McDonald team 20 years ago and far from here. The service is always friendly here and they can take a joke from time to time. Would definitely recommend it if you want something fast although the only thing that I would recommend is that they go back to telling customers thank you after giving them their food. It’s a sign of respect and gratitude for choosing the Golden Arches vs some other chain.
MM
Michael
Sep 21, 2025
5.0
Very clean, great fast food
JJ
Jay Jay
Sep 19, 2025
1.0
Disappointed. I have been going here pretty regularly, at this location, and I am disappointed with their customer service! Yesturday I was there and I was driving away, and unfortunately that's when I notice that I was missing a sandwhich. I called right away, several times, and no one was available to answer the phone. Today, I ordered again, and I told them that yesturday I was missing a sandwhich. The lady at the window said I needed a receipt. I told her I used the mobile app and she ignored me and said no I needed receipt. The mobile app does have a receipt, nut she didn't look interested to hear me. It's not about me getting a free sandwhich, or my money back, it's about how you treat your customers especially ones that go there regularly. Yesturday I had used my reward points, that I had built up, for a free sandwhich. Unfortunately I ended up not even able to get a free sandwhich, since it was missing in my order, therefore my points were lost, wasted. It sucked because I couldn't come back, since I had to go to work yesturday, and was hoping they could fix the issue today, but they did not. Sadly, I will not be coming back again. I can afford my sandwhich, but I can't afford this happening again. I sincerely was missing part of my order and it was like no one cared about it. For those who were reading, thanks for reading and just check your bags well when you order and dont end up like me.
Update: I found out I was short of money today I gave a $20 and say in my hands only $4 bucks in my hand when my meal only costed $10. I am definitely not coming back!!!
JJ
Jen J3n
Aug 14, 2025
1.0
blonde lady at the drive thru doesnt know how to take order. ordered a sandwhich and i got a spicy version i didnt want. ask for fresh to order they gave me a cold sandwhich. i also so her picking her nose touching all the drink lids, cups, ice cream. i would stay away...
What are the regular operating hours for McDonald's at 8460 W Dempster St, Niles, IL?
The restaurant is open from 5:00 AM to 10:00 PM on Monday, Tuesday, and Sunday. From 12:00 AM to 11:59 PM on Wednesday through Saturday.
What are the delivery hours for McDonald's in Niles, IL?
Delivery is available from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 11:00 PM on Friday and Saturday.
When is the drive-through service available at this McDonald's location?
Drive-through is open from 4:00 AM to midnight on Monday, Tuesday, and Sunday. From midnight to 11:59 PM on Wednesday through Saturday.
What delivery and pickup services does this McDonald's offer?
They offer curbside pickup, delivery, same day delivery, and no contact delivery services.
What payment options can customers use at this McDonald's?
Customers can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this location has a drive-thru service available.
How can I order from McDonald's online or through an app?
You can order online at https://mcdonalds.smart.link/mjuu1ggdi, or download the McDonald's App from the Apple App Store or Google Play Store.
Are there any nearby banks near the McDonald's at 8460 W Dempster St?
Yes, there are several nearby banks including U.S. Bank, US Bank ATM, and Citibank, which may be convenient for customers needing banking services during their visit.
What nearby food options are there in addition to McDonald's?
Nearby restaurants include Al Bawadi Grill, specializing in Middle Eastern and Mediterranean cuisine, Just Like Home Restaurant and Bakers Square which serve American dishes, plus Dunkin' and Baskin-Robbins for coffee, donuts, and ice cream.
Are there any nearby parks or recreational areas near this McDonald's location?
Yes, Ballard Park is close by, offering opportunities for outdoor activities and sports, which could be a great stop before or after your visit to McDonald's.