McDonald's

3.7
1120 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8460 W Dempster St, Niles, IL
60714, United States

Hours

Reviews

3.7
1,120 reviews
5 stars
464
4 stars
256
3 stars
158
2 stars
60
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including unresponsive staff and rude interactions.

Cleanliness

Some reviews praised the cleanliness of the location, while others reported dirty tables and unsanitary conditions.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, leading to customer frustration.

Drive-Thru Issues

Customers frequently mentioned long wait times and unresponsive service at the drive-thru, with some stating it was closed despite advertised hours.

Food Quality

While some customers enjoyed the food, others reported issues with food quality, including cold items and poorly made menu items.
  • OR
    ORLANDO RODRIGUEZ
    Oct 23, 2025
    3.0
    Socks when you go to McDonald's and they don't give you no napkins not the first time either
  • DK
    Dewain Karnes
    Oct 20, 2025
    5.0
    Although I never really thought about reviewing a fast food chain however I frequent this location very often. I use the drive thru 99% of the time and the food for the most part is always on point based on the training perspective being a former employee and trainer of a McDonald team 20 years ago and far from here. The service is always friendly here and they can take a joke from time to time. Would definitely recommend it if you want something fast although the only thing that I would recommend is that they go back to telling customers thank you after giving them their food. It’s a sign of respect and gratitude for choosing the Golden Arches vs some other chain.
  • MM
    Michael
    Sep 21, 2025
    5.0
    Very clean, great fast food
  • JJ
    Jay Jay
    Sep 19, 2025
    1.0
    Disappointed. I have been going here pretty regularly, at this location, and I am disappointed with their customer service! Yesturday I was there and I was driving away, and unfortunately that's when I notice that I was missing a sandwhich. I called right away, several times, and no one was available to answer the phone. Today, I ordered again, and I told them that yesturday I was missing a sandwhich. The lady at the window said I needed a receipt. I told her I used the mobile app and she ignored me and said no I needed receipt. The mobile app does have a receipt, nut she didn't look interested to hear me. It's not about me getting a free sandwhich, or my money back, it's about how you treat your customers especially ones that go there regularly. Yesturday I had used my reward points, that I had built up, for a free sandwhich. Unfortunately I ended up not even able to get a free sandwhich, since it was missing in my order, therefore my points were lost, wasted. It sucked because I couldn't come back, since I had to go to work yesturday, and was hoping they could fix the issue today, but they did not. Sadly, I will not be coming back again. I can afford my sandwhich, but I can't afford this happening again. I sincerely was missing part of my order and it was like no one cared about it. For those who were reading, thanks for reading and just check your bags well when you order and dont end up like me. Update: I found out I was short of money today I gave a $20 and say in my hands only $4 bucks in my hand when my meal only costed $10. I am definitely not coming back!!!
  • JJ
    Jen J3n
    Aug 14, 2025
    1.0
    blonde lady at the drive thru doesnt know how to take order. ordered a sandwhich and i got a spicy version i didnt want. ask for fresh to order they gave me a cold sandwhich. i also so her picking her nose touching all the drink lids, cups, ice cream. i would stay away...

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 8460 W Dempster St, Niles, IL?

The restaurant is open from 5:00 AM to 10:00 PM on Monday, Tuesday, and Sunday. From 12:00 AM to 11:59 PM on Wednesday through Saturday.

What are the delivery hours for McDonald's in Niles, IL?

Delivery is available from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 11:00 PM on Friday and Saturday.