Sweetwaters Coffee & Tea

Reviews

• TP

  Tricia Pampinella

  Nov 16, 2025
  5.0
  On most Sunday mornings, since Sweetwaters has opened, you can find my husband and I ( and our daughters when they are in town) curled up in the cozy seating up front, enjoying beverages, breakfast items or sweets. We also gravitate to the community table in back to play games. This is our go to place to start our week as the drinks are delish, the seasonal specialties are top notch, and the owners are incredibly welcoming. The vibe is relaxing and inclusive for all: families, students, first dates, seniors, dog parents, and everyone in between. They also participate in and host community events throughout the year. Hope to see you here soon!
• RU

  Rob Unizycki

  Oct 19, 2025
  4.0
  Great coffee and very friendly staff. Love this place.
• SR

  Suzy R

  Oct 14, 2025
  1.0
  I came in and I didn't like my tea. There were seeds at the bottom and the lychee jellies seem kind of hard. It was my first time here and it's not worth the drive for tea here. I ordered raspberry ginger tea and it wasn't that great.
• AL

  ainsley litster

  Oct 13, 2025
  5.0
  really nice decorations and super clean. the staff is so nice and heats up your danishes without you having to ask. the spinach and artichoke quiche is one of the best quiches i’ve had and the magic chocolate cake is sooo good. i really recommend this place if you’re looking for a place to hang out, work, study, etc. they also have games and cards for you to use.
• YT

  Yours Truely

  Oct 2, 2025
  1.0
  Truly disappointing 💯 I stopped in here for a 1st time visit since it was one of the only coffee spots open after 7pm, when I needed a midweek boost while working the evening. They weren't busy when I entered so I took the opportunity to ask a few questions. I was happy to see an indian young lady at the counter bc my indian friends are usually kind & helpful at most places, but she must've been new bc it seemed she knew absolutely nothing about what they serve & her demeanor was like these young kids who've seemingly never had a job in their life. I wanted to try a pumpkin drink from their seasonal menu, but I'm dairy-free so I asked if they used a pumpkin sauce or syrup & if it contained dairy... after her saying uhmmmm, she said she assumed that they use a pumpkin sauce that contains dairy. I then decided to just get an iced latte with oat milk. She asked if I wanted any flavor, & I asked what dairy-free syrup flavors they had (looking for some insight & a recommendation which is usually the standard coffee shop experience elsewhere) & she said she didnt' know. So I opted for no flavor. She didn't offer to check the syrups or anything like they do at other coffee shops. By this time, a group had come in behind me, & she seemed to become impatient. I was already frustrated that she wasn't knowledged on anything but now I felt rushed. I'm sensitive to certain kinds of sweeteners, so I lastly asked what kind of sweetener they used, to which she said a cane syrup, & I said that was fine & if she could make it half sweet. She then told me I could sweeten my own drink at the end of the bar & that they have sugar-free syrups but didnt know which were dairy-free. It seemed the term 'dairy-free' just made her incapable of thinking clearly & lose interest in wanting to help me. I didn't think it would be such a feat to ask to have my drink made half-sweet (which is an option on the online menu I saw afterwards, & a standard in a coffee shop setting), but apparently this staff member wasn't trained at all to do her job. Feeling inconvenienced, I told her I would just sweeten it myself. I paid $9+ for a 32oz (I asked for a large, which I thought would be a standard large 24oz size) cup of ice & milk - I watched her fill 3/4 the cup of ice, then 3/4 the cup of oat milk with 4 shots of espresso on top. That's ridiculous. Especially considering this person made zero effort to assist me in choosing options that would fit what I was hoping for, so this was not at all worth the money. I can get a 24oz perfectly crafted dairy-free pumpkin latte with 3 shots, made by friendly & informed baristas at my preferred coffee spot in Naperville for under $7. What is this place doing bc this experience & price was a joke. Afterwards, I checked the online menu (which I didn't think I'd have to do considering I went in to speak to a human being paid to be educated on the products they serve, otherwise I wouldve done it beforehand) to see they had a pumpkin syrup that looks to be dairy-free, & that half-sweet is indeed an option. I felt like I had wasted my time & my hard-earned dollars, & was besides myself that was the service I had just gotten. In the service industry if your staff cannot be trained to fully know what your offerings are, be informed & educated on dietary needs/preferances, as well as having the patience to assist & displaying initiative to ensure positive customer experiences, then they do not belong in customer-facing roles at all. What I was expecting was very simple, considering I've been to both well-known & small biz coffee shops that can accommodate what I'm looking for at affordable prices no problem, so this was extremely below par service. I would not recommend & will not return. I wish I wouldn't have even considered this place.

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