Smashburger

4.6
795 reviews
Candy Cane Shake

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
2736 Showplace Dr., Naperville, IL
60564, United States

Hours

Reviews

4.6
795 reviews
5 stars
627
4 stars
79
3 stars
30
2 stars
21
1 star
38

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the burgers for being delicious, hot, and fresh, with many highlighting specific items like the Colorado Double and mushroom Swiss burger.

Service

The staff received numerous compliments for being friendly, helpful, and attentive, with specific mentions of employees like Maurice and Jeff providing exceptional service.

Cleanliness

The restaurant was noted for its clean and tidy environment, contributing to a positive dining experience.

Value

Some customers felt the prices were a bit high for the portion sizes, while others found the food to be worth the cost.

Inconsistency

A few reviews mentioned inconsistencies in service and food quality, particularly regarding wait times and the taste of certain items.
  • MM
    Megan
    4 days ago
    4.0
    Kamora did a great job and the rest of the staff in kitchen did a good job too! It was really busy and they did a great job getting everyone their food. It was one of the best smash burgers I’ve had in a long time! The ingredients were fresh! I will definitely be back!!
  • DW
    Danny Williamson
    4 days ago
    4.0
    Very overwhelmed this evening, online orders and walking created a rush during a high profile football game that put the staff in the weeds. There was no crash out by the staff, everyone was professional and worked through it to ensure all orders were filled and correct. Kamor (sp?) especially handled the onslaught of guests in a manner of true hospitality.
  • JO
    Jenn Orlikowski
    Jan 1, 2026
    5.0
    We walked in with 9 people just assuming that our wait was going to be awhile. The gentlemen who took our order, Mo, was super helpful and provided excellent service. We had our large order way faster the we excepted and he was super attentive to what we needed. And the food was excellent!! Will definitely be back.
  • TT
    Trxckz
    Dec 30, 2025
    5.0
    Planned on going to dave’s hot chicken but was too busy so went to an empty smashburger. Very suprised because a man named Mo greeted us with open arms and gave me the best customer service i’ve received this year. Food was amazing and fresh as well as their shakes which were amazing. Look forward to eating here over dave’s hot chicken for sure.
  • AG
    Aaron Gormley
    Dec 23, 2025
    2.0
    I ordered a classic double w bacon and a large smash tots for delivery on DoorDash. I won't order again. The burger was good, nothing special that you can't get at tons of other burger joints. The tots were super disappointing. The container came like 1/3 full and the bottom had a giant pool of oil. So There were barely any tots, then some of what was there were ruined by soaking a puddle of oil at the bottom. And the tots are the main thing that other spots DON'T usually have. Very meh

Frequently Asked Questions About Smashburger

What type of food does Smashburger in Naperville specialize in?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours of Smashburger in Naperville?

Smashburger is open Monday to Thursday and Sunday from 10:30 AM to 9:00 PM, and Friday to Saturday from 10:30 AM to 10:00 PM.