McDonald's

3.9
1247 reviews
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Business Details

13 W Rand Rd, Mount Prospect, IL
60056, United States
(224) 347-2087
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13 W Rand Rd, Mount Prospect, IL
60056, United States

Hours

Reviews

3.9
1,247 reviews
5 stars
609
4 stars
257
3 stars
163
2 stars
63
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff and poor service, particularly during night shifts and drive-thru operations.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Food Quality

While some customers praised the food quality, others reported issues with cold or improperly prepared items.

Cleanliness

The restaurant was noted for its cleanliness by several customers, although some mentioned unsanitary conditions on specific occasions.

Management Concerns

Several reviews indicated dissatisfaction with management, citing poor handling of customer complaints and lack of accountability.
  • EC
    Eric Cardenas
    2 days ago
    1.0
    This is a location I have visited multiple times and considered a good McDonald's compared to others I've been to. Recently came here at 9pm for a quick meal, completely empty drive thru so I expected to be in and out like usual. Worker at the speaker sent us forward to the payment area and nobody came to the window for 15 minutes. Nobody was in line, what's the hold up? After someone finally came to the window, they sent us to the first pickup window, and again, nobody attended us. They kept accepting orders so by now there was a line of at least 5 cars behind us. After this, they offered two orders incorrectly before asking again what the order was. Then they sent us to wait another ten minutes at the second pickup window. Two separate orders were given out to customers behind us that ordered after us. Finally got the food after nearly thirty minutes of just waiting and to top it off they got the order wrong. Very disappointing.
  • M3
    Mike 3
    Nov 14, 2025
    3.0
    The people behind the counter are great
  • RL
    Rob Lamantia
    Nov 11, 2025
    3.0
    Best menu of the chains. Oatmeal great option. The chain is going more to kiosks because they really hate employees.
  • ZZ
    Zee
    Oct 25, 2025
    1.0
    They don’t listen I was charged for an extra sandwich that I said I didn’t want instead I asked for a meal I also was asked did I want to round up I said no and guess what??? Lol he still rounded me up 🤦🏻‍♀️ oh and I had a steak egg and cheese bagel and the steak felt like I was biting into a rubber tire
  • PP
    Patma
    Oct 12, 2025
    1.0
    Lady with glasses is extremely rude,worst worst worst frustrating experience i have ever had, she was absolutely rude, she needs to be fired. Never ever had this much frustration. Do yourself a favour and dont go there.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 13 W Rand Rd, Mount Prospect?

McDonald's at 13 W Rand Rd, Mount Prospect is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options including same-day and no-contact delivery.