Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,662 reviews
5 stars
498
4 stars
291
3 stars
293
2 stars
177
1 star
403
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, including missing items and wrong food.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor service and dismissive attitudes.
Food Quality
Several customers complained about cold, stale, or poorly prepared food, contributing to a negative dining experience.
Cleanliness
Multiple reviews noted unsanitary conditions in the restaurant, including dirty tables and floors.
- AKAlissa K1 day ago1.0A little disappointed that my mobile order i placed for plain double cheeseburgers tasted like someone scraped the pickles and onions off, rather than making plain in the first place. Otherwise friendly staff, as I work fast food and understand how it is.
- ADAmanda DaviesNov 13, 20251.0Shocker ice cream machine is “broken” again. Why doesn’t the chain just get rid of the machines since it’s such an inconvenience for them to clean it .
- MZMakeupby ZNov 9, 20251.0DON’T GO TO THIS LOCATION!!! The service is extremely slow for it being “fast food” and the staff just doesn’t care 11/5/25 I found a fly in my sweet tea (picture below). I understand accidents happen sometimes you’re moving too fast and don’t notice but I work in fast food myself so there’s no reason they didn’t notice it prior to giving it out! Then again 11/9/25 TODAY I found plastic, or whatever it could be in my orange juice (picture below) this is ridiculous!
- CWCody WilkinsNov 2, 20251.0My family and i ordered non salted fries...they gave us salted fries. They made our burgers very sloppy plus too much mayo on them. For $31.50 for food that came out crappy...I will not be coming back to this location anymore. Horrible service
- ABAmanda BarclayOct 30, 20251.0Spent over a hour waiting for my food, after I ordered on the app, when I went in to check to see how long I needed to wait the workers had been very rude answering my questions.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 10101 N 2nd St, Machesney Park, IL?
McDonald's at 10101 N 2nd St, Machesney Park is open 24 hours every day of the week, including Monday through Sunday.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's has a drive-thru that operates 24 hours a day, seven days a week.
What delivery services are available at this McDonald's?
This location offers delivery, curbside pickup, same day delivery, and no-contact delivery services.
Where can I order McDonald's for delivery online?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on the Apple App Store and Google Play Store.
What payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer free WiFi and mobile ordering?
Yes, this McDonald's provides free WiFi and supports mobile ordering to enhance customer convenience.
Can I earn rewards at this McDonald's location?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.
What nearby fast food restaurants are close to this McDonald's?
Nearby fast food options include Jimmy John's sandwich shops, Noodles & Company, Arby's, Five Guys, Taco Bell, Ben's Soft Pretzels, and Chipotle Mexican Grill, providing a variety of meal choices in the area.
What nearby establishments can I visit for beauty and relaxation near McDonald's?
Close to this McDonald's, you can visit Glow Head Spa & Nails, L.A. Tan tanning salon, R&K Hair by Kimberly Lungo, and Cost Cutters for beauty and spa services.
Are there entertainment and bar options near this McDonald's location?
Near McDonald's, you can check out Jack's Hookah and Cigar Bar and Bet EZ and Betties Place bar and casino for entertainment and nightlife.