Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,680 reviews
5 stars
499
4 stars
294
3 stars
296
2 stars
178
1 star
413
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Management Issues
Customers expressed dissatisfaction with management, citing poor organization, lack of staff, and unhelpful responses to complaints.
Cleanliness
Several reviews mentioned that the restaurant was dirty, with unclean tables and floors.
Staff Attitude
While some customers noted friendly staff, many others reported negative interactions and a lack of care from employees.
- LPLarry Pope4 days ago2.0They are either really slow or forget half of my order at this location. Other locations forget that I even ordered...
- RBRyan BassuenerJan 1, 20261.0Told me they are only selling fries and drinks. Told me they weren’t selling a single type of sandwich. I’ve never have a restaurant tell me they couldn’t sell me a single type of sandwich. Ridiculous
- ZNzoe nicholsonDec 21, 20251.0I came here a while ago I stay in Beloit so it’s a little bit away from me. I had an order messed up and spoke to Emily on the phone she said coming and she’d replace my meal. I got here tonight and because “Emily doesn’t work here anymore” I can’t get it replaced.
- CTCaitlyn ThompsonDec 20, 20251.0This location is always an unorganized mess. There is no "fast" way of getting food; drive-thru, counter, and curbside all take at least 20 to 30 minutes. I will drive to Roscoe just to avoid this location, no matter what time of the day.
- NPNick PowersDec 18, 20251.0Not open 24 hours, picks worst time to reset the "system/computers in the morning. If you want breakfast in the morning expect to wait 20 minutes in line to move one spot. Lunch time is no better, drive thru is more worried about talking and stacking up orders instead of getting them out the door. Don't expect to get any better service inside either, they just ignore front desk customers.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 10101 N 2nd St, Machesney Park, IL?
McDonald's at 10101 N 2nd St, Machesney Park is open 24 hours every day of the week, including Monday through Sunday.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's has a drive-thru that operates 24 hours a day, seven days a week.
What delivery services are available at this McDonald's?
This location offers delivery, curbside pickup, same day delivery, and no-contact delivery services.
Where can I order McDonald's for delivery online?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on the Apple App Store and Google Play Store.
What payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer free WiFi and mobile ordering?
Yes, this McDonald's provides free WiFi and supports mobile ordering to enhance customer convenience.
Can I earn rewards at this McDonald's location?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.
What nearby fast food restaurants are close to this McDonald's?
Nearby fast food options include Jimmy John's sandwich shops, Noodles & Company, Arby's, Five Guys, Taco Bell, Ben's Soft Pretzels, and Chipotle Mexican Grill, providing a variety of meal choices in the area.
What nearby establishments can I visit for beauty and relaxation near McDonald's?
Close to this McDonald's, you can visit Glow Head Spa & Nails, L.A. Tan tanning salon, R&K Hair by Kimberly Lungo, and Cost Cutters for beauty and spa services.
Are there entertainment and bar options near this McDonald's location?
Near McDonald's, you can check out Jack's Hookah and Cigar Bar and Bet EZ and Betties Place bar and casino for entertainment and nightlife.