Mixed reviews on food quality; some customers praised fresh and delicious meals, while others reported issues with overcooked or cold food.
Service
Customer service experiences varied; many praised friendly and accommodating staff, while others reported poor service and long wait times.
Cleanliness
Some customers noted cleanliness issues in the restaurant, while others found it to be clean and well-kept.
Management Changes
Recent management changes have led to mixed perceptions; some customers appreciate the new owners and improvements, while others miss the previous standards.
MH
MaryLou H
Dec 28, 2025
1.0
Greasy-spoon. I got take-out. Ordered liver and a chicken sandwich. The liver was near spoiled taste-threw it out. Chicken sandwich was subpar, couldn't finish it. The physical location is not well kept, greasy floors and dirty...should have been my first clue! Owner was there and said this location wasn't doing so well. I can see why. I will not be going back.
AA
ADAM
Dec 27, 2025
5.0
I found Brown's Chicken in Lockport online and, to be honest, I was a bit hesitant after seeing some mixed reviews. However, I decided to give it a try, and I am so glad I did! The service was friendly and efficient, and the food was absolutely delicious — I particularly loved the flavor and quality. It exceeded my expectations, and I will definitely be coming back. If you're considering trying it, I highly recommend giving it a shot!
GC
Glen Crane
Dec 24, 2025
1.0
Do not order takeout from this place. 5:00 and people waiting for their order since 3:00
RM
Rich Morfoot
Dec 24, 2025
1.0
Waited over 45 minutes that was pre-order a week earlier. Horrible planning
BE
Brian Ealey
Dec 24, 2025
1.0
One of the worst Brown's Chicken I want to. Went online. Looked at what coupons were available. Was told only what was on the board + the chicken was not good. Oil's old and way too much breading to make it look like you're getting more?
Definitely will not be that back to that one