McDonald's

3.6
1016 reviews
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Business Details

743 Knox Hwy 10, Knoxville, IL
61448, United States
(309) 289-9351
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
743 Knox Hwy 10, Knoxville, IL
61448, United States

Hours

Reviews

3.6
995 reviews
5 stars
368
4 stars
252
3 stars
148
2 stars
82
1 star
145

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Many reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Food Quality

Customers expressed dissatisfaction with cold or poorly prepared food, including soggy fries and incorrect sandwich orders.

Management Issues

Several reviews mentioned unprofessional behavior from management, including yelling at staff and a lack of support for employees.
  • AA
    Amelia
    6 days ago
    1.0
    Went to pick up a mobile order through the drive through and got fries with some sauce cups. I was literally told I couldn’t have my sauce that I ordered on the app unless I payed for some at the store because “the app doesn’t charge you so we have to”. If I put in for delivery instead would I have gotten my sauce? Are you just not allowed to get sauce on the app anymore?
  • JH
    Jessica Haulk
    Nov 13, 2025
    5.0
    I'd like to thank Kieth I'm thinking he's the owner shaping his crew up to his expectations # job Keith were went through drive through Wednesday at 11:29 ordered two steak begals he gas us three hashbrowns on rhe house but the kicker was the bagal it was the best we ever had since they came out so fresh lots of sauce and the egg they put on the Mc muffin omg ty it was to die for # great job ty
  • WM
    William Melcher
    Nov 11, 2025
    1.0
    Absolutely the worst McDonald's I've been to. The hashbrowns were room temperature and the Sausage Egg and Cheese Mc Griddle was fresh and cold. The cheese was as cold as the Griddle buns. The manager waited on me so no one is to blame but him.
  • JW
    Jorden Wise
    Oct 23, 2025
    1.0
    Literally they never get my stuff right, and the people at the window say. What do you want??? Like, what happened to thank you for choosing McDonald’s. This place half the time seems to be held up by strings.
  • JS
    Jerri Szekula
    Oct 23, 2025
    5.0
    Always a wonderful experience at my local Galesburg/Knoxville area McDonalds locations
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Frequently Asked Questions About McDonald's

What are the opening hours for dine-in service at McDonald's in Knoxville, IL?

McDonald's in Knoxville, IL is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the drive-through service available at this McDonald's?

The drive-through is open from 5:00 AM to 11:00 PM every day, and until midnight on Fridays and Saturdays.