Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
999 reviews
5 stars
367
4 stars
252
3 stars
150
2 stars
83
1 star
147
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned cold or improperly cooked food, including soggy fries and incorrect items.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and restrooms.
Management Concerns
Feedback indicated poor management practices, including yelling at staff and lack of responsiveness to customer complaints.
Mixed Experiences
While some customers had positive experiences with food and service, these were overshadowed by the overall negative feedback.
- CBCarol Beaty2 days ago3.0You get what you pay for
- SSScott Swanson3 days ago2.0I haven't been to a McDonald's in literally years, because of wrong orders and poor quality of food preparation and managementthat wouldn't make it right. For some reason I thought I would give them a try today. I had heard the Knoxville location was the best so I went there. It's January 9th 2026 at 3.45 pm. There were 4 cars in the drive up. The gentleman at the first window took my money, didn't say anything, not even a thank you. After all I am paying his wage at least say thanks. Now the second window was a younger lady, very nice, got my food, and thanked me and wished me a good evening, with a smile. She was the type of employee you want. The food was wrong. I ordered the 2 cheese burger deal. I belive it was a #9. Asked for it to be plain only cheese on the burgers. Well I got my bag from the wonderful second person and drove off. Well when I stopped to eat. The fries were undercooked, not soggy but edible. Now my two plain cheese only burgers well I guess they cant do that, because my burgers had ketchup, mustard. Pickles and onion. But thankfully I got the cheese. Well I guess I should have stayed away. Very disappointed. If this is the best McDonald's in the area, I am glad I don't own stocks in McDonald's
- JKJeremy KlappDec 29, 20251.0McDonald’s are you listening at all?!?! I see the same complaints over and over that I have also had. I’ve used your feedback and contact us links. You never reply. You need to strip the franchise owner of this location and any others that they own. It is absolutely horrible. They are a disgrace to your brand.
- KFKevin FaulknerDec 16, 20251.0We ordered 3 value meals and the fries where not cooked fully. We asked politely to have them replaced. The manager was not happy, they cooked us new fries, minus salt. They proceeded to throw salt packages into the fries. We threw the meal away. Also, all of the drinks were flat.
- AAAmeliaNov 18, 20251.0Went to pick up a mobile order through the drive through and got fries with some sauce cups. I was literally told I couldn’t have my sauce that I ordered on the app unless I payed for some at the store because “the app doesn’t charge you so we have to”. If I put in for delivery instead would I have gotten my sauce? Are you just not allowed to get sauce on the app anymore?
Frequently Asked Questions About McDonald's
What are the opening hours for dine-in service at McDonald's in Knoxville, IL?
McDonald's in Knoxville, IL is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
When is the drive-through service available at this McDonald's?
The drive-through is open from 5:00 AM to 11:00 PM every day, and until midnight on Fridays and Saturdays.
Can I get food delivered from this McDonald's location?
Yes, delivery is available daily from 6:00 AM to 11:00 PM via the McDonald's delivery website or app.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available as part of their pickup and delivery services.
What payment methods are accepted at McDonald's Knoxville, IL?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food using a mobile app?
Yes, you can order via the McDonald's App available on both iOS and Android platforms.
Does this McDonald's have a drive-thru?
Yes, this location offers a drive-thru service for convenient ordering and pickup.
What hotels are located near McDonald's in Knoxville, IL?
Nearby hotels include Super 8, Americas Best Value Inn Galesburg, and Super 8 by Wyndham Galesburg.
Where can I find fuel stations close to this McDonald’s?
You can find several gas stations nearby such as bp, JBH Knoxville Illinois, Phillips 66, and Love’s Travel Stop.
Are there other fast food options near this McDonald’s restaurant?
Yes, nearby fast food options include Hardee’s, Subway, and Chester’s Chicken.