Wendy's

3.3
1240 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
110 S. Larkin, Joliet, IL
60436, United States

Hours

Reviews

3.3
1,240 reviews
5 stars
381
4 stars
295
3 stars
194
2 stars
111
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiences highlighting slow service and order inaccuracies.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, leading to dissatisfaction with the overall dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a significant issue with order fulfillment.

Cleanliness

Several customers expressed concerns about the cleanliness of the dining area and food preparation, with reports of dirty tables and unsanitary conditions.

Management Issues

Customers criticized management for poor oversight and lack of responsiveness to service problems, contributing to a negative atmosphere.
  • TG
    Tasha Gresham
    Nov 11, 2025
    1.0
    The rudiest! I asked about the Veterans special today. His reply, “Breakfast ends at 10:30 everyday” turns his back. No “Can I get you anything else?” “Thank you for your service” I think I am offended.
  • TT
    Tiffany
    Nov 8, 2025
    1.0
    Rudest fast food customer service I have ever encountered. Do not go here if you want to be treated rudely.
  • MH
    Miguel C. HERRERA
    Nov 4, 2025
    3.0
    A hit or miss fast food place
  • NH
    Nick H
    Oct 26, 2025
    1.0
    Staff was rude and had an attitude the entire time. Food was cold and seemed as if it had sat out. Do not waste your money at this restaurant.
  • PW
    Paul Weghorst
    Oct 12, 2025
    1.0
    Despite signage clearly indicating that the dining room would remain open for another three hours, it was locked upon arrival. I placed a mobile order through the app and waited in the drive-thru for approximately 20 minutes before ultimately canceling. There were only three cars ahead, and at least two employees appeared to be present, yet no progress was made on fulfilling orders. The overall impression was that staff were more focused on closing up early than serving customers during posted business hours.

Frequently Asked Questions About Wendy's

Is Joliet Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.