McDonald's

3.9
1468 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1070 Roselle Road, Hoffman Estates, IL
60169, United States

Hours

Reviews

3.9
1,468 reviews
5 stars
727
4 stars
303
3 stars
176
2 stars
80
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly during busy hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers enjoyed the food, others noted that it was often served cold or not prepared as requested.

Staff Friendliness

There were mixed reviews on staff friendliness; some praised the pleasant demeanor of certain employees, while others experienced rudeness.

Cleanliness

Several customers appreciated the cleanliness of the establishment, noting it as a positive aspect of their visit.
  • QD
    Queen Darice
    4 days ago
    1.0
    This is beyond ridiculous. I asked for fresh food. I also ordered specifically a filet o fish with extra cheese plus pickle, it was not fresh. They literally gave me an old filet O fish and slapped more cheese on it. This is so unacceptable.
  • JH
    Jacob Heroldt
    Dec 31, 2025
    2.0
    I have been going to this McDonalds for like 10 years at this point, and I this is by far the worst service I have ever gotten. Things have gone down in the past around 6 months, and it's not a one off thing. two times before I have had to leave because I sat at the drive through window for 10 minutes without anyone greeting me or asking what I'd like. Then they mumble into the microphone so that I can barely hear what they are saying. Today, I saw it through the entire process. I waited in line for 10 minutes at the drive through despite being one of two cars there, and I placed my order and then when I got to the window, the individual didn't greet me or tell me how much I owed, she just reached out for my card. I said thanks, and she didn't respond. at the 2nd window, the individual asked me to pull into the curb side pick up window, which is not an issue, I get it sometimes it takes a little while to make the food, and I do appreciate getting it fresh. The woman who brought the food out was nice and courteous, and greeted me when she gave me the food, however they had gotten the order wrong! I had ordered a double quarter pounder and received a quarter pounder. I get it, I have worked bad jobs before so I understand not putting in the effort but I just have never seen the quality of service so poor at this location. Management either needs to reevaluate the way they treat their employees so that they can provide them with everything they need to execute a good job, or they need to clean house and incentives new employees that will do a better job than this because this genuinely was the worst service I have ever seen at this location in over 10 years. I don't normally write reviews, only on special occasion when I am really wow'd by service in either a positive or negative manner, and this time it was negative.
  • CV
    Cruz Vazquez
    Dec 30, 2025
    5.0
    Two ladies working drive-thru at around 10:30 PM on 12/30/25 were wonderful. Especially the girl taking orders. Didn’t get to grab her name but she is wonderful. Order was correct and was in and out very quickly. Shoutout to the girl taking orders. You’re doing great!
  • LP
    Luis Prada
    Dec 28, 2025
    5.0
    Great place to have your child playing in the park while you enjoy your meal
  • RW
    Richard W
    Dec 2, 2025
    5.0
    Fast and tasty. Service needed to be improved.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1070 Roselle Road, Hoffman Estates?

McDonald's at 1070 Roselle Road, Hoffman Estates is open 24 hours a day, seven days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services including same-day and no-contact delivery.