Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,168 reviews
5 stars
436
4 stars
243
3 stars
199
2 stars
95
1 star
195
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, both in drive-thru and in-store.
Customer Service
Numerous reviews highlighted poor customer service, including rudeness from staff and lack of proper communication.
Food Quality
Several customers complained about the quality of food, mentioning stale items, old oil, and unappetizing meals.
Cleanliness
There were serious concerns about cleanliness, with reports of cockroaches and unsanitary food preparation practices.
Speed of Service
While some customers noted fast service, many experienced long wait times and delays in receiving their orders.
- CLCoty Van LannenNov 9, 20255.0Great customer service at this location. Kudos to your night workers on this past Friday night.
- ABAbe BarreraNov 4, 20253.0Good location but I don't know why but every time I've used the drive thru they have us park in the curbside pickup spots. Please just give our food at the window or have us wait at the window.
- CDCeleste DOct 29, 20253.0You may or may not get your coffee the way you ordered it. Sometimes after you've been waiting 10 mins in drive thru and you go in to see what the hold up is and they tell you to go make your coffee at home.
- EREmily RoseOct 15, 20251.0I used to work there, but I left this job because one of the workers named Elena Sanchez is so rude. The general manager Juan Sanchez lets her do whatever she wants. That’s why a lot of other people have left this job as well. She is way too rude, disrespectful, & unprofessional. The reason this is even more unprofessional is because she is his girlfriend.
- SCSilver CoinOct 9, 20251.0I do not recommend this place, this people are really unfriendly, super bad doing their job, I was on break time, I approached to the people who takes orders I was like for more then five minutes, and I ask two People if they can take my order, and they ignore me, so after more minutes another guy came I said if no body would take my order and he answers what you want, after that I ask for the managers name, he replied that he was manger too, his name is Daniel, he was so on bad mood too. So please I hope they change their attitude attending their customers, I will never go back to that place ever.
Frequently Asked Questions About McDonald's
What are the regular business hours for this McDonald's location?
This McDonald's is open Monday through Friday from 6:00 AM to 10:00 PM, Saturday 12:00 AM to 11:59 PM, and Sunday 6:00 AM to 10:00 PM.
What are the drive-through hours at McDonald's on Fridays?
On Fridays, the McDonald's drive-through is open from 5:00 AM until 4:00 AM the next day, providing extended hours past midnight.
Is delivery available from McDonald's and what are the delivery hours?
Yes, McDonald's offers delivery service from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and 24 hours on Friday and Saturday.
What services does this McDonald's offer for ordering and pickup?
This location offers drive-thru, curbside pickup, delivery including same-day and no-contact delivery, mobile ordering, and WiFi services.
Where is this McDonald's located?
This McDonald's is located at 1804 E Belvidere Rd, Grayslake, IL 60030, USA.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order from McDonald's via mobile apps?
You can order using the McDonald's App available on the Apple App Store and Google Play Store, with quick links for easy access.
Can you recommend nearby places to visit around this McDonald's in Grayslake?
Nearby places include Starbucks for coffee, Dulce Margaritas and Puerto Acapulco for Mexican cuisine, and Merienda Cafe for Filipino and Asian food, perfect for visiting before or after your meal.
Are there convenient gas stations near McDonald's in Grayslake?
Yes, nearby gas stations include Circle K, BP, Shell, and Graham Enterprise, which also offer convenience stores and car washes, useful for fueling up or quick shopping when visiting McDonald's.
What nearby transit or service points can help customers visiting McDonald's?
Customers can find multiple ATMs nearby such as Bitstop Bitcoin ATM, LibertyX Bitcoin ATM, and The Exchange Network. Additionally, Walgreens pharmacy and Western Union money transfer services are in close proximity, adding convenience to your visit.