McDonald's

3.5
1560 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
292 E Army Trail Rd, Glendale Heights, IL
60139, United States

Hours

Reviews

3.5
1,560 reviews
5 stars
595
4 stars
334
3 stars
244
2 stars
107
1 star
280

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

While some staff were praised for their friendliness, numerous reviews highlighted rude behavior and lack of professionalism from certain employees.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.

Cleanliness

Several reviews noted unsanitary conditions in the restaurant, including dirty areas and unpleasant odors.

Food Quality

The food quality received mixed reviews, with some customers enjoying their meals while others reported cold or poorly prepared items.
  • MA
    mohd anwar
    Nov 10, 2025
    1.0
    Bad experience!!! waited in line for 10 minutes then received the order. & We received cool coffee then I came back the guy he told me I will make new coffee & then one lady came window & saying we drink whole coffee we just drink little bit ...she don't have sens to talk with customer TERRIBLE customer service
  • JN
    john nava
    Oct 25, 2025
    1.0
    save ur time and money this place is going out of busi. soon. they mess up the simple orders go to the one on lake st
  • EP
    Elizabeth Pugh
    Oct 20, 2025
    3.0
    Not the A team for attention to detail. Always need to check your order before leaving the drive thru. They try to give expired milk with their happy meals at least half the time, when you point it out they seem as though the concept is foreign. Food is usually ok if you actually get what you order. Last time they actually forgot the cheeseburger for our cheeseburger meal, and gave us a random tub of sweet and sour sauce instead. 🤔
  • MU
    Melissa Urbina
    Oct 2, 2025
    1.0
    Hash browns are ALWAYS hard and over cooked at this McDonald’s!
  • PP
    Pete
    Aug 29, 2025
    5.0
    Ann was very friendly and awesome , good to have people that are in a good mood working

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Sunday, except Sunday when it closes at 10:00 PM.

When is the drive-thru available at McDonald's?

The drive-thru is open daily from 5:00 AM until midnight.