McDonald's

3.4
1051 reviews
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Business Details

445 Roosevelt Rd, Glen Ellyn, IL
60137, United States
(630) 858-1114
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
445 Roosevelt Rd, Glen Ellyn, IL
60137, United States

Hours

Reviews

3.4
1,051 reviews
5 stars
375
4 stars
217
3 stars
165
2 stars
83
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, particularly during evening shifts.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and long wait times for food.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or stale food, and issues with cleanliness and hygiene.

Positive Experiences

Some customers praised the morning staff for being friendly and efficient, as well as the cleanliness of the location.
  • JH
    JJ Henkins
    5 days ago
    2.0
    Incompetent drive thru staff. Wait times are always ridiculous in the morning. Staff are more concerned with asking if you’re using their app or to fill out a survey than actually making sure you get the correct food you ordered.
  • AP
    Alex Podany
    Jan 1, 2026
    1.0
    Absolutely horrible service. Visited this location at 7am after they were listed as open at 5am. No one answering at drive thru, all the doors were locked and even tried pulling up to the window just to be looked at by many employees and ignored. Multiple other cars waiting in line just for all of us to be ignored. 2 hours after opening and offering absolutely no service is ridiculous.
  • ME
    Michael Esposito
    Dec 31, 2025
    4.0
    The workers nailed my order. Fresh fries where requested and they delivered. Great 👍
  • DP
    Diane Penick
    Dec 20, 2025
    5.0
    Very friendly and courteous, received order fast and everything I ordered was correct and hot.
  • CM
    Candi McPeak-Bilbrey
    Dec 3, 2025
    1.0
    I quit going to this specific place due to the rudeness and they always mess up our orders. Well tonight was the worst of the worst because not only did they mess up the whole order when I went inside to get it corrected and I kindly asked them to just give us what was left out they took it all and gave us new food with no fries and didn’t even wrap my burger up all the way and threw it in the bag. Like really. I spent 56$ for my family and got half of the price with messed up food. I work in customer service and this is not even close to being good customer service at all!!!!!! Won’t be eating there EVER AGAIN!!!!
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 445 W Roosevelt Rd, Glen Ellyn, IL?

McDonald's is open for dining Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 4:30 AM to 11:00 PM, Saturday 24 hours, and Sunday from 4:30 AM to 11:00 PM.

When is the drive-through service available at this McDonald's location?

The drive-through is open Monday to Thursday from 4:30 AM to midnight, Friday from 4:30 AM to 4:00 AM the next day, Saturday 24 hours, and Sunday from 4:00 AM to midnight.