McDonald's

3.4
1170 reviews
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Business Details

1710 S West Ave, Freeport, IL
61032, United States
(815) 235-4825
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1710 S West Ave, Freeport, IL
61032, United States

Hours

Reviews

3.4
1,170 reviews
5 stars
377
4 stars
257
3 stars
222
2 stars
105
1 star
209

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and inconsistent service quality, with many expressing frustration over incorrect orders and poor staff attitudes.

Food Quality

While some customers enjoyed the food, many complained about receiving cold or improperly prepared items, including raw burgers and missing ingredients.

Staff Attitude

Several reviews highlighted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness Concerns

Multiple customers noted unsanitary conditions, including hair in food and dirty dining areas, which detracted from their overall experience.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service from specific employees and enjoyed the food when it was prepared correctly.
  • SC
    Shay-Shay c:
    1 day ago
    2.0
    What an incredibly disappointing experience I had today. I stopped into McDonald's for literally just a small soft drink (which was free using my Monopoly reward from the app) And waited over 15 minutes with no service and not one single employee so much as looked me in the eyes, let alone attempted to help me. I heard a manager say something along the lines of "those drinks should not still be on the screen" and yet I still waited for 10 minutes after that. Will NOT be back to this location.
  • LT
    Linda Trenhaile
    5 days ago
    5.0
    This McDonald's is the second busiest one I've ever seen besides Chicago's Rock-and-roll location. The team that works there do a great job of getting orders right and fresh! Thankful too they are now 24 hours.
  • BT
    bryan trotter
    Nov 15, 2025
    2.0
    Ordered ahead by 10 mins. And still had to wait 20 minutes for curbside ended up going in and getting it.
  • JG
    Jamara Goodman
    Nov 15, 2025
    4.0
    Waited almost 45mins in the drive thru. Was super busy. But the employees still had a smile on their face and stayed friendly even though you could tell they were stressed and under staffed. Kudos 👏
  • VM
    Victoria Maglantay
    Nov 14, 2025
    3.0
    No hello just gave me my food and didn't ask if I need ketchup..
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1710 S West Ave, Freeport, IL?

McDonald's is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's location offer delivery service?

Yes, McDonald's offers delivery service 24/7. You can order online via their website or app.