McDonald's

3.5
1045 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1300 W Galena, Freeport, IL
61032, United States

Hours

Reviews

3.5
1,045 reviews
5 stars
387
4 stars
200
3 stars
190
2 stars
91
1 star
177

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned cold or poorly prepared food, with some customers experiencing food safety concerns.

Staff Attitude

Many customers noted rude or unhelpful staff, contributing to a negative dining experience.

Inconsistent Hours

Multiple reviews indicated that the location often closes earlier than advertised, leading to customer frustration.

Cleanliness Concerns

Some customers reported unsanitary conditions in the dining area and kitchen.
  • SL
    Shawn L
    Dec 20, 2025
    1.0
    This McDonald's closes when it says they are open online, then when you place orders in the app to pick up at the front counter, they take your money and do not allow you to cancel your order. Then when their management directs you to get it resolved online instead of them doing anything about it at the store, you end up wasting a bunch of time submitting the complaints and emailing customer service AI back and forth with all of the intonation just for them to say sorry you had a bad experience and you don't get refunded or compensated at all!
  • SD
    Susie Donker
    Dec 12, 2025
    5.0
    Excellent food and a great staff!
  • MP
    Mindy Pettenger
    Dec 7, 2025
    1.0
    Out of the Grinch Meal, Out of the McRib, Out of Ranch. No ketchup or straws, asked for a bunch of Ketchup and she brought 5 packets LOL Food was cold, sent sandwich back 2 times. Got a refund, we will never go back to this location.
  • AA
    AMANDA
    Nov 18, 2025
    1.0
    Went through the drive thru this morning and picked up breakfast for my Mom and I, She had gotten a Sausage Egg and Cheese Mcmuffin, She went to fix her sandwich and saw there was what looked like cooked mold all through the round egg, She took the egg off and ate the rest, And has been very sick since 830 am..I won't be coming back after that
  • MM
    Monica McFalls
    Nov 11, 2025
    1.0
    They shorted my granddaughter on the extra fries and they didn't give us a toy in the happy meal. I tried again, and they forgot the apples the next week. Remembered the toy and extra fries. I tried the link and filled out a bunch of information and I haven't gotten reimbursed for my troubles. Only an apology and that they would do better. Ha! Shame on me for thinking it might be better.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1300 W Galena, Freeport, IL?

This McDonald's location is open 24 hours a day, 7 days a week.

Does McDonald's at 1300 W Galena offer drive-thru service?

Yes, the drive-thru is open 24/7 at this location.