McDonald's

3.1
2050 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6300 N Illinois St, Fairview Heights, IL
62208, United States

Hours

Reviews

3.1
2,050 reviews
5 stars
567
4 stars
366
3 stars
410
2 stars
218
1 star
489

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with several customers expressing disappointment in the overall quality.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms, contributing to a negative dining experience.

Staff Attitude

Feedback indicated a lack of professionalism and friendliness among staff, with some customers experiencing rude interactions.

Drive-Thru Problems

Customers frequently complained about slow service and communication issues at the drive-thru, leading to extended wait times.
  • AC
    Accounts McAlarney, C.
    Nov 16, 2025
    2.0
    I ordered a 10 piece medium combo and paid around $11 and they gave me 6 piece nugget box. If I were to order the 6 piece meal (medium combo) with the ice tea and bottle of water the total would have been around $8.00. I spent around $11 for about half the meal that I had ordered. I called the restaurant several times late last night and no one answered. Can I still get the difference back for what that actual order would have been for the 6 piece meal with the drinks I ordered last night? If I paid around $11 I should have gotten a 10 piece chicken nugget meal. $11 for a 6 piece meal does not make sense. I would like to get the difference back around $5.00. That was expensive for 6 nuggets.
  • SA
    Shannon Albert
    Nov 14, 2025
    1.0
    Went through the drive thru. Could not understand the woman trying to take our order because she just mumbled. The fries were lukewarm and the burgers as well. The cheese on one of the burgers wasn't melted and the patties were dry.
  • NS
    N S
    Nov 2, 2025
    5.0
    Fries were hot, chicken nuggets were fresh. There was extra sauce in the bag AND they actually gave me napkins unlike any other McDonald's I've been to recently. The drive through worker was nice. I'll be back. I hope it's as good next time!
  • LR
    Lindsey Richter
    Nov 2, 2025
    1.0
    I ordered an iced coffee and a Dr Pepper in the mobile app. I waited in the drive through line for 20 minutes. Finally as I approached the second window, there were 3 employees just standing around horse-playing. One of them tried to hand me an order that wasn’t mine. I kindly explained to them I had the mobile order. So then she asked me to pull forward to reserved drive thru curbside spot. I waited there for another 15 minutes before we finally went inside. They hadn’t even started it yet. Had to wait another 8 minutes inside, asked for the manager who clearly didn’t care, and just walked away when I was talking to him. If anyone knows who owns this franchise please let me know so I can contact them directly.
  • DW
    Donald Watkins
    Oct 29, 2025
    5.0
    I've been to this location many times and was always dissatisfied with the service, although the food was still good. The service on my visit today on the other hand was the complete opposite, thanks to Samira in the drive-thru. She was exceptionally polite and over the top friendly! As a former employee, I know the drive-thru is one of the least desirable positions and yet her professionalism and friendliness shined through to make for a wonderful visit. Thank you, Samira!!!!

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 6300 N Illinois St, Fairview Heights?

McDonald's at 6300 N Illinois St is open daily from 5:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's location?

The drive-through at this McDonald's is open every day from 5:00 AM to 11:00 PM.