McDonald's

3.8
1089 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
920 N York Rd, Elmhurst, IL
60126, United States

Hours

Reviews

3.8
1,089 reviews
5 stars
479
4 stars
222
3 stars
180
2 stars
66
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and inadequate responses to complaints.

Food Quality

Customers frequently mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

While some customers praised the cleanliness of the dining area and play place, others reported mold and dirty restrooms.

Speed of Service

Several reviews noted fast service, particularly in the drive-thru, although there were also complaints about long wait times.

Management Issues

Multiple customers expressed dissatisfaction with management, citing poor handling of customer complaints and lack of training for staff.
  • CG
    carlos guerrero
    1 day ago
    1.0
    From my last few orders I’m being getting something wrong and I have to go back to complain about it, besides that one of the times I was complaining they call me a liar just because they don’t know how to do their job
  • PP
    Pat p
    4 days ago
    1.0
    Workers can't even speak proper English in the drive thru.
  • AL
    aaron leija lomeli
    5 days ago
    1.0
    I call because accidentally I just ordered and was very way of my location, the man who attended me hung up on me the phone call without saying it something. it was today 11/19/25 2:50 pm
  • T2
    tony 21
    5 days ago
    1.0
    Poor customer service at the drive-through window. Garbage service
  • TA
    Tony Arc
    Nov 9, 2025
    1.0
    Every darn burger I order via the drive thru is wrong! Ordered a Daily Double. I got a McDouble. Ordered another Daily Double no mayo add mustard. It had no mustard and no onion and one TINY slice of tomato. I get it... this is not elevated eating. Its fast food. Something to just fill you up but for Gods sake, make it properly and give me what I ordered. This is by far the worst McDonalds in the area. On top of all of this... they charge MORE than all the McDonalds in the area.

Frequently Asked Questions About McDonald's

What are the delivery hours at McDonald's in Elmhurst, IL?

McDonald's delivers from 4:00 AM to 1:00 AM Monday through Saturday, and 5:00 AM to midnight on Sundays.

During what hours is the drive-thru open at McDonald's in Elmhurst?

The drive-thru is open from 4:00 AM to 1:00 AM Monday through Thursday, 4:00 AM to 2:00 AM on Friday and Saturday, and 5:00 AM to midnight on Sunday.