McDonald's

3.4
1747 reviews
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Business Details

401 Summit St, Elgin, IL
60120, United States
(847) 741-9768
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
401 Summit St, Elgin, IL
60120, United States

Hours

Reviews

3.4
1,747 reviews
5 stars
645
4 stars
330
3 stars
263
2 stars
112
1 star
397

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Many reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Several customers noted that food was often cold or not prepared correctly, impacting their overall experience.

Cleanliness

Some customers mentioned cleanliness issues, particularly with the bathrooms and dining area.

Staff Behavior

Feedback indicated that staff behavior varied, with some employees being friendly while others were described as rude or unprofessional.
  • MI
    Marcelino Gonzalez, II
    2 days ago
    5.0
    Keep up the great work ladies and gentlemen!
  • PW
    Paul Wuest
    Nov 10, 2025
    1.0
    Worst mcdonalds anywhere. Ran by ignorant kid who dont know what they're doing. This whole place should be shut down. This is the millionth time they mess up orders the huge manager is an price and doesnt staff the resturant well. I asked for a little extra sauce on my Mcrib because the other 2 I ordered had sauce but when I ask for a little bit they charged me and were rude like I was asking them for their car worst mcdonalds ever I will be calling corporate and finding out who the manager is.
  • AO
    Ana Olvera
    Oct 30, 2025
    4.0
    Asegúrate de que tu orden esté completa,es la 2 vez que me falta algo en mi orden.
  • SA
    Sarge Assyrian
    Oct 26, 2025
    1.0
    - Given the meal without napkins. - You need to ask the manager to open the bathroom, door is locked until they open it for you. - The bathroom was out of order... - Even if you reply to go to your your website for feedback, I won't do it. So, don't bother please.. ( I wish if there was 0 star review)
  • MS
    may salinas
    Oct 25, 2025
    1.0
    Burger was good, fries were cold and half empty, service was trash. At the speaker I asked for a large meal twice, he only made the fries large, I didnt notice until after I paid. At the next window I told them I asked for a large coke and she handed me a large root beer. There's always a problem with this location.
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 401 Summit St, Elgin, IL?

McDonald's at 401 Summit St is open 24 hours daily, Monday through Sunday.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's offers drive-through service 24 hours a day, every day of the week.