McDonald's

3.4
1761 reviews
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Business Details

401 Summit St, Elgin, IL
60120, United States
(847) 741-9768
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
401 Summit St, Elgin, IL
60120, United States

Hours

Reviews

3.4
1,761 reviews
5 stars
648
4 stars
333
3 stars
265
2 stars
113
1 star
402

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Many reviews highlighted issues with missing items and incorrect orders, indicating a pattern of order fulfillment problems.

Food Quality

Customers frequently mentioned cold or poorly prepared food, with some expressing concerns about food safety.

Staff Behavior

Several reviews noted unprofessional behavior from staff, including lack of communication and negative attitudes.

Cleanliness

Some customers reported unsanitary conditions, including dirty dining areas and restrooms.
  • JB
    Justin Bollig
    Dec 18, 2025
    2.0
    I mean come on it's McDonald's.
  • AK
    Ana Kanlic
    Dec 18, 2025
    1.0
    Usually a good experience.. but damn someone should talk to the 2 young girls working both windows today, especially the 2nd window. Handing me my bag not saying a word at all no eye contact, NOTHING... "GREAT" customer service. Teach her some manners.
  • AS
    Angel Santiago
    Dec 9, 2025
    1.0
    Guy at the window handing the food (dark chubby guy) needs more training a lot didn’t say a single word when I pulled up to the window
  • JC
    Jay Choi
    Dec 7, 2025
    1.0
    I've never left a food review in any restaurant much less fast food. Temper expectations. However I've received 3 deliveries where the order was incorrect. Today's order is missing fries. A previous order omitted a sandwich. The order before that a drink was missing. Straws have been omitted before. One incorrect order, whatever. Two, still sucks and I'm internally complaining. But Three though? That's a behavioral pattern. I'm not asking for much, just the bare minimum that an order has all the items on it that are paid for.
  • TB
    Tamala Brown
    Nov 27, 2025
    1.0
    I have been going to this McDonald’s for several several years. The experience I had today was definitely horrible and I hate to do this. Obviously, they’re busy. I get that. No problem waiting ordered a chicken wrap, black coffee and fries. I was told when I got to the second window. You have to wait eight minutes I said OK never mind on the wrap. Can I get a cheeseburger? Something simple I heard her talking to the lady back-and-forth which I couldn’t hear it completely. It seems like they were having an argument, which is horrible horrible customer service. I couldn’t even get the opportunity to switch my l For nothing sorry we can’t do that . Very very disappointing not to mention it’s the morning of Thanksgiving 10:20 AM. I gave the cashier my change and I told him happy Thanksgiving, which had been nine dollars or so out of a 20 thinking I was gonna start my day right McDonald’s you need to do better. Never had this experience
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 401 Summit St, Elgin, IL?

McDonald's at 401 Summit St is open 24 hours daily, Monday through Sunday.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's offers drive-through service 24 hours a day, every day of the week.