Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,294 reviews
5 stars
459
4 stars
286
3 stars
183
2 stars
102
1 star
264
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, both in drive-thru and curbside.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Customer Service
Feedback indicated a mix of positive and negative experiences with staff, including reports of rudeness and poor attitude from some employees.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and bathrooms, which detracted from their overall experience.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold or stale items being served.
- ATAlyssa Tudor1 day ago1.0I will drive more than 20 min away to go to a different McDonald’s before I go to this one. This location has been extremely disappointing on multiple occasions. The staff is rude, and have absolutely no customer service skills. They will mess up your order every time, no matter how simple or small the order is. I have watched workers come in with food from other establishments and sit in back and eat while I have waited with my children for 30 minutes inside to be served. If you go to the counter, no one acknowledges you. I have watched many people need to swing back around for messed up orders and there is never an apology or quick fix. I never write a review that is negative, so take this as your warning to stir clear of this location!!!! Give your money to another fast food restaurant where the employees actually take pride in their jobs!
- AHAlayna Horn3 days ago1.0Got ignored at the drive through. Nobody spoke to me on the speaker and they kept taking orders at the other drive through kiosk.
- NENikki EcklandNov 9, 20251.0probably the slowest McDonald's I have ever been to, I waited for literally (I checked the time) 45 minutes and the food was not even fresh - stale nuggets and cold fries
- ARAlex RoakeNov 6, 20251.0Easily one of the worst McDonald's in the area. It is common to experience a long wait time. It is also common to be missing parts of your order so make sure to check your bag. It's been like this for a long time with no improvement.
- AAAndreea AdamOct 31, 20251.0I just left from there and the wait was very long. No one came to address us at the front desk and no one was there to take the orders either. It said my order was ready yet no one came to bring it to me until I asked. Also, it seemed like things were not running well inside the store, no structure whatsoever. Would not recommend
Frequently Asked Questions About McDonald's
What are the McDonald's delivery hours in Elgin, IL?
Delivery is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Can I use the drive-thru at McDonald's on Sundays?
Yes, the drive-thru is open from 6:00 AM to midnight on Sundays.
What payment methods are accepted at this McDonald's?
The McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does McDonald's provide at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 255 S Randall Rd, Elgin, IL 60123, USA.
How can I order McDonald's for delivery or pickup?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
Does this McDonald's have a rewards program?
Yes, you can earn points for free food through the MyMcDonald's Rewards program available on their website.
What are some nearby restaurants I can visit along with McDonald's?
Nearby restaurants include Boston Market, Little Panda, Tacos Jerez Elgin, Dunkin' Donuts, Baskin-Robbins, Subway, White Cottage Pizzeria, KFC, Burger King, Steak 'n Shake, and Oberweis Dairy.
Are there nearby stores or services that customers can visit before or after McDonald's?
Yes, nearby you can find ALDI USA grocery store, Big Lots discount store, GoWireless Verizon Premium Retailer, T-Mobile mobile phone store, and UPS Authorized Shipping Outlet for various shopping and service needs.
What nearby places can help with transportation or travel needs?
Elgin Limousine Company offers limo and airport shuttle services nearby, making it convenient for transportation before or after your visit to McDonald's.