McDonald's

3.4
1300 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
255 S Randall Rd, Elgin, IL
60123, United States

Hours

Reviews

3.4
1,300 reviews
5 stars
460
4 stars
284
3 stars
184
2 stars
104
1 star
268

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for simple orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication from staff.

Food Quality

Numerous complaints were made about cold, stale, or poorly prepared food, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions, including dirty bathrooms and unclean dining areas.

Customer Service

Feedback indicated a lack of professionalism and rudeness from staff, contributing to a negative dining experience.
  • KG
    Karen Groll
    Jan 3, 2026
    1.0
    Awful. Anytime I get a Coke it takes forever. One simple item. One time I actually left the mobile order spot and never even got my coke. Speaking of coke, out of all of the McDonald's in all of the land this is the only location where the coke tastes off.
  • BC
    Bryant Crawford
    Dec 28, 2025
    2.0
    I ordered a large coffee with other items. The coffee was full of the grounds from the filter. Of course I did not try the coffee until I was 15 or 20 minutes away so I could not go back. If I stop there again I will make sure to check the coffee before I drive away.
  • CG
    Cary Galanis
    Dec 20, 2025
    1.0
    Avoid this ridiculous location! Went into this HORRIBLE McDonald’s today, and ordered two simple meals. A chicken sandwich meal, and a double cheeseburger meal. It literally couldn’t get any easier than that. We sat there and watched as drive thru orders, Uber Eats orders, and people that came in almost 25 minutes AFTER we did all got served. At about the 15 minute mark, I kindly asked the girl at the counter if they had forgotten my order. She smiled politely and said, “Oh, we didn’t forget you. We are still working on it.” Still working on what??? I went and sat down, all the while watching as drive thru orders, Uber Eats orders, and people that came in long after us were once again being served their orders. At the 28 minute mark, they finally brought out our food. I politely asked, “Can you please tell me what on earth took almost 30 MINUTES on this simple order?” She said, and I am still unsure what the hell it even meant, “Well, we ran out of chicken, so we finally got them. Then we ran out of fries, so we had to cook those too. I am really sorry.” I was sure I was on some kind of hidden camera show with that unbelievably incoherent and idiotic explanation. My mind was absolutely blown by that response. I am still confused as to what happened. All I can say is, don’t ever go to this location if you care about any service whatsoever. Just unbelievable, even for McDonald’s.
  • RW
    R W
    Dec 13, 2025
    2.0
    Not good this time. Cold hamburger happy meal. Fries were dead too. The chicken strips were really brown. They looked pre cooked then refried/reheated. Whatever they weren't fresh and delicious like they can be.
  • HB
    Hand puppet boy
    Dec 6, 2025
    1.0
    The food was disgusting. I I threw up after because it was so disgusting The floor was covered in roaches and fries and different foods there was weird liquids all over the floor and they forgot to give me my socks in my grinch meal and they gave me pickles when I put no pickles on the app and it took them over 30 or 40 minutes to give us our food it was very cold do not come here

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours in Elgin, IL?

Delivery is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Can I use the drive-thru at McDonald's on Sundays?

Yes, the drive-thru is open from 6:00 AM to midnight on Sundays.