Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for simple orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor communication from staff.
Food Quality
Numerous complaints were made about cold, stale, or poorly prepared food, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions, including dirty bathrooms and unclean dining areas.
Customer Service
Feedback indicated a lack of professionalism and rudeness from staff, contributing to a negative dining experience.
KG
Karen Groll
Jan 3, 2026
1.0
Awful. Anytime I get a Coke it takes forever. One simple item. One time I actually left the mobile order spot and never even got my coke. Speaking of coke, out of all of the McDonald's in all of the land this is the only location where the coke tastes off.
BC
Bryant Crawford
Dec 28, 2025
2.0
I ordered a large coffee with other items. The coffee was full of the grounds from the filter. Of course I did not try the coffee until I was 15 or 20 minutes away so I could not go back. If I stop there again I will make sure to check the coffee before I drive away.
CG
Cary Galanis
Dec 20, 2025
1.0
Avoid this ridiculous location!
Went into this HORRIBLE McDonald’s today, and ordered two simple meals. A chicken sandwich meal, and a double cheeseburger meal. It literally couldn’t get any easier than that. We sat there and watched as drive thru orders, Uber Eats orders, and people that came in almost 25 minutes AFTER we did all got served. At about the 15 minute mark, I kindly asked the girl at the counter if they had forgotten my order. She smiled politely and said, “Oh, we didn’t forget you. We are still working on it.” Still working on what??? I went and sat down, all the while watching as drive thru orders, Uber Eats orders, and people that came in long after us were once again being served their orders. At the 28 minute mark, they finally brought out our food. I politely asked, “Can you please tell me what on earth took almost 30 MINUTES on this simple order?” She said, and I am still unsure what the hell it even meant, “Well, we ran out of chicken, so we finally got them. Then we ran out of fries, so we had to cook those too. I am really sorry.” I was sure I was on some kind of hidden camera show with that unbelievably incoherent and idiotic explanation. My mind was absolutely blown by that response. I am still confused as to what happened. All I can say is, don’t ever go to this location if you care about any service whatsoever. Just unbelievable, even for McDonald’s.
RW
R W
Dec 13, 2025
2.0
Not good this time. Cold hamburger happy meal. Fries were dead too. The chicken strips were really brown. They looked pre cooked then refried/reheated. Whatever they weren't fresh and delicious like they can be.
HB
Hand puppet boy
Dec 6, 2025
1.0
The food was disgusting. I I threw up after because it was so disgusting The floor was covered in roaches and fries and different foods there was weird liquids all over the floor and they forgot to give me my socks in my grinch meal and they gave me pickles when I put no pickles on the app and it took them over 30 or 40 minutes to give us our food it was very cold do not come here
What are the McDonald's delivery hours in Elgin, IL?
Delivery is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Can I use the drive-thru at McDonald's on Sundays?
Yes, the drive-thru is open from 6:00 AM to midnight on Sundays.
What payment methods are accepted at this McDonald's?
The McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does McDonald's provide at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 255 S Randall Rd, Elgin, IL 60123, USA.
How can I order McDonald's for delivery or pickup?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
Does this McDonald's have a rewards program?
Yes, you can earn points for free food through the MyMcDonald's Rewards program available on their website.
What are some nearby restaurants I can visit along with McDonald's?
Nearby restaurants include Boston Market, Little Panda, Tacos Jerez Elgin, Dunkin' Donuts, Baskin-Robbins, Subway, White Cottage Pizzeria, KFC, Burger King, Steak 'n Shake, and Oberweis Dairy.
Are there nearby stores or services that customers can visit before or after McDonald's?
Yes, nearby you can find ALDI USA grocery store, Big Lots discount store, GoWireless Verizon Premium Retailer, T-Mobile mobile phone store, and UPS Authorized Shipping Outlet for various shopping and service needs.
What nearby places can help with transportation or travel needs?
Elgin Limousine Company offers limo and airport shuttle services nearby, making it convenient for transportation before or after your visit to McDonald's.