McDonald's

3.4
1176 reviews
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Business Details

1165 N McLean Blvd, Elgin, IL
60123, United States
(847) 741-9090
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1165 N McLean Blvd, Elgin, IL
60123, United States

Hours

Reviews

3.4
1,176 reviews
5 stars
434
4 stars
206
3 stars
180
2 stars
87
1 star
269

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, including sauces and drinks.

Service Speed

Consistently reported long wait times at both drive-thru and counter, often exceeding 30 minutes.

Staff Attitude

Mixed reviews on staff behavior, with some customers reporting rudeness and poor customer service.

Availability Issues

Customers noted that menu items, such as orange juice and milkshakes, are often unavailable.

Cleanliness and Quality

While some reviews mention cleanliness and good food, others report issues like cold or poorly prepared items.
  • FM
    Franco Melendez
    Nov 14, 2025
    1.0
    You can’t necessarily mess up an order, when there’s no rush. Max 1 customer behind us in the drive thru. Check your bags when you order! And check your burgers since they will not add what you asked for. It’s a mobile order, there shouldn’t be an issue since we didn’t order through the intercom. Disappointed
  • GA
    Gisell Arriola
    Nov 11, 2025
    5.0
    The manager gives a memorable experience and keeps all of the workers on it. There is a short girl that gave me the best customer service I could ask for. When they make a mistake they own it and make it better. I appreciate the hard working people at this restaurant.
  • DG
    Dulce Gamez
    Nov 10, 2025
    3.0
    I order for delivery. Saved my food from been delivered to the wrong place. Then realized they only put 3 out of the 4 McChickens from the chicken pack. Also they didnt give me my fries basket. I try calling them because that is almost $7 but no answer at all.... I feel robbed...
  • JJ
    Jessica
    Nov 9, 2025
    5.0
    After a long drive back from the city, we decided to grab something quick and we're glad we did! Whoever took our order around 6:30pm was such a delight! Took his time with us, super friendly and repeated the order back to us. As we pulled up to the next window, the gentleman handed us our order and then our drink. It so happened that an old drink was in our cup holder, so the gentleman asked if he could throw it out for us. Wow service all around! Not only did these two young men make our day, they put big smiles on our faces. Thank you for all your hard work and dedication on this Sunday evening!
  • LJ
    Lorelei Johnson
    Nov 3, 2025
    1.0
    Started breakfast an hour early and refused to fulfill an uber order for a customer despite being made within the lunch hours. Pretended that they didntbrevieve any uber orders. Flat out lied to me.
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Frequently Asked Questions About McDonald's

What are the McDonald's Elgin location's hours of operation?

This McDonald's location in Elgin, IL is open 24 hours every day of the week.

Does McDonald's Elgin offer drive-thru service and what are its hours?

Yes, the drive-thru at McDonald's Elgin is open 24/7, operating continuously all week.