McDonald's

3.6
904 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
IL Rt 142 & Ushy 45, Eldorado, IL
62930, United States

Hours

Reviews

3.6
904 reviews
5 stars
348
4 stars
196
3 stars
167
2 stars
76
1 star
117

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted severe cleanliness issues, including dead flies, dirty tables, and unsanitary conditions in the bathrooms.

Order Accuracy

Customers frequently reported incorrect orders, missing items, and poorly assembled food, leading to frustration and dissatisfaction.

Customer Service

While some reviews praised friendly staff, many others noted rude behavior and unprofessionalism among employees, particularly in handling complaints.

Food Quality

The quality of food was often criticized for being cold, old, or improperly prepared, with several customers expressing disappointment in their meals.
  • RS
    Rachel Stone
    Dec 28, 2025
    2.0
    Ordered in the app for dinner last night. My McCrispy was BARELY assembled. The cheese was on top of the bun and stuck to the wrapper. The top bun was barely on the bigger at all and was smashed. Now, I did get extra sauce which can make the burgers a little slippery, but it wouldn't be this bad from just that. Some of this issue would be fixed by simply not placing the burger on its side when it is bagged. I know the McCrispy wrappers are technically little bags, but they should still be laid down to prevent this. I had to tear it open to get to it without making a huge a mess and I had to scrape the cheese off the wrapper. My husband's McChicken was the same. The cheese was on top of the bun, and he didn't even order extra sauce, so that shouldn't have caused any issues for his.
  • NM
    Natalie Morse
    Dec 26, 2025
    1.0
    Eldorado, IL Cannot cook a burger thoroughly to save their life!
  • JD
    Jessica Duncan
    Dec 25, 2025
    3.0
    I've literally been yelled at by a big back lady who was a manager for telling her I had more when she handed me a tea and said have a good day? I said I have more than just tea and she said OKAY you could just tell me and I was confused because I did JUST tell her? She pulls the screen back up sees I have 2 MEALS tells me to hang on slams the window then goes and grabs my stuff! Idk her name idc to call cause I work in a grocery store and I know how it can be...maybe she had a rough day and that was her limit? All I'm saying is maybe step out for a second and take a breath? I go in the walk-in and just stand sometimes. I refuse to go in due to cleanliness but as far as drive thru it's not great but it's not awful either? Hope that makes sense.
  • TW
    Tina Wilson
    Dec 5, 2025
    1.0
    Everytime ordering from this McDonald's is not what you order! I ordered a chicken sandwich with extra mayo, lettuce and tomato. I got barley any mayo and it had pickles! Fries always cold. When you have a craving and rarely do I order because EVERYTIME it's horrible! And when you send a man to get it and tell him "check," the food, they never do! I will NOT Ever waste hard earned money to eat at Eldorado McDonald's again! Blatant disregard for the customer!
  • AH
    A Hart
    Nov 9, 2025
    4.0
    Stopped breakfast passing through. Drive thru staff was nice and service was fast and order correct.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-through in Eldorado, IL?

The drive-through is open from 4:00 AM to 11:00 PM Monday through Thursday; 4:00 AM to midnight on Friday and Saturday; and 5:00 AM to 11:00 PM on Sunday.

Is McDonald's Eldorado location open for dine-in or only drive-through?

This location is open with drive-through service; there is no delivery service currently available.