McDonald's

3.3
1225 reviews
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Business Details

664 W Main Street, El Paso, IL
61738, United States
(309) 527-7700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
664 W Main Street, El Paso, IL
61738, United States

Hours

Reviews

3.3
1,225 reviews
5 stars
385
4 stars
257
3 stars
216
2 stars
117
1 star
250

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some customers reported rude behavior and poor service, while others praised friendly and helpful staff.

Cleanliness

Significant concerns about cleanliness, with multiple reports of dirty tables, restrooms, and overall unsanitary conditions.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality, with reports of cold fries, undercooked burgers, and poorly prepared items.

Speed of Service

Many customers experienced long wait times, particularly in the drive-thru, contributing to negative experiences.
  • DS
    D Shaw
    Nov 10, 2025
    4.0
    My wife's egg and sausage McMuffin was missing the egg. The receipt and charges showed that we should have received the egg and sausage McMuffin. We didn't go back because we were on the highway before she noticed. She glanced in the bag before we drove away but didn't unwrap the McMuffin. She immediately filled out a survey and noted the error. She never received a response.
  • PS
    Patrick Schumann
    Oct 18, 2025
    4.0
    Got breakfast on the way to help a friend!
  • JM
    J M
    Oct 17, 2025
    1.0
    10/16 Stopped in on my way back to Missouri. Hadn't ate all morning because I needed to get on the road. Hurriedly drove into, jogged in parking lot,just together a sausage egg biscuit. I came in at exactly 1030am. Asked if I could please get the sausage biscuit sandwich. There was nobody in line!! -This redhead behind the counter was snippy when she said "nope" lunch now" in a very rude way- I asked the man who was also waiting if he's getting breakfast he said he didn't know- so I used the restroom, came out and low and behold redhead getting his breakfast. I asked her why he was allowed to get order made and not me and she said he was using points it's different...( again with attitude). so I left hungry- I now know how people snap in McDonald's!! She was very rude and apparently thought it made her feel important to deny a senior a breakfast sandwich. She maybe needs training on how to talk to customers and kindness goes a long way.
  • MA
    Mark Anderson
    Oct 14, 2025
    1.0
    Staff was friendly and helpful. Unfortunately, local patron made threatening racistremarks, creating an unwelcome (but telling) atmosphere for the restaurant and town.
  • AL
    A Lew
    Oct 3, 2025
    5.0
    Hundreds of egg McMuffin's and hash browns from mc D's in my life but these were somehow exceptional. Both prepared perfect.
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Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 664 W Main Street, El Paso, IL?

The restaurant is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday to Saturday from 6:00 AM to 10:00 PM.

Does this McDonald's location offer delivery service?

Yes, delivery is available daily from 5:00 AM to 11:00 PM except Friday and Saturday when delivery extends to midnight.