McDonald's

3.3
1231 reviews
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Business Details

664 W Main Street, El Paso, IL
61738, United States
(309) 527-7700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
664 W Main Street, El Paso, IL
61738, United States

Hours

Reviews

3.3
1,231 reviews
5 stars
387
4 stars
258
3 stars
216
2 stars
119
1 star
251

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Cleanliness

The restaurant's cleanliness was frequently criticized, with many reviews mentioning dirty tables and restrooms.

Food Quality

Several customers experienced issues with food quality, including incorrect orders, undercooked items, and unsatisfactory taste.

Staff Performance

While some staff were praised for their friendliness, many reviews highlighted a lack of training and professionalism among employees.
  • HQ
    Heather Quinn
    Jan 4, 2026
    1.0
    My husband ordered his cheeseburger with just ketchup and cheese, they obviously were annoyed to have to make his burger fresh, because the burger was absolutely saturated with ketchup. I tried to clean it up, but it was inedible. Classy.
  • BW
    Billie Waddell
    Dec 29, 2025
    5.0
    Quick drive thru service
  • SE
    Stacie Edwards
    Dec 12, 2025
    1.0
    Absolutely DISGUSTING. Rude girl at the counter making a point to tell me I have 15 minutes to order . Missing fries . McRob inedible.. soaked with sauce can't even pick it up. Asked for no pickles on daughters burger . They put them on anyway so she wasn't able to eat it. She is autistic and food sensitive. We ARE GOING to sleep hungry after a 20 HOUR DRIVE . WENT earlier and had a ride person at drive thru and didn't order .. went back a cpl hours later as after checking in hotel next door and received the above treatment. 20 ppl in this crap town and all are RUDE AND LAZY . COULD CARE LESS ABOUT CUSTOMER SERVICE OR DOING THEIR JOB ACCURATELY. THERE WAS NOBODY IN THE LOBBY . How do you possibly screw up a 2 meal order so badly? Bad management obviously. No care to give ppl what they paid for. Spoke with John who seemed to care less and offered a free breakfast for tomorrow. I didn't tell him about the McRib I had not yet opened that mess before hanging up ..Really ?? No I'll be coming for a full refund in am. Ppl care nothing here about doing a good job.
  • CC
    Castillo
    Dec 7, 2025
    5.0
    Clean place
  • DS
    D Shaw
    Nov 10, 2025
    2.0
    My wife's egg and sausage McMuffin was missing the egg. The receipt and charges showed that we should have received the egg and sausage McMuffin. We didn't go back because we were on the highway before she noticed. She glanced in the bag before we drove away but didn't unwrap the McMuffin. She immediately filled out a survey and noted the error. She never received a response.
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Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 664 W Main Street, El Paso, IL?

The restaurant is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday to Saturday from 6:00 AM to 10:00 PM.

Does this McDonald's location offer delivery service?

Yes, delivery is available daily from 5:00 AM to 11:00 PM except Friday and Saturday when delivery extends to midnight.