Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,082 reviews
5 stars
458
4 stars
223
3 stars
179
2 stars
61
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or unhelpful staff, particularly at the drive-thru, leading to a negative impression of service.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Cleanliness
While some customers noted cleanliness in the dining area, others reported dirty tables and unsanitary conditions.
Food Quality
Mixed reviews on food quality, with some customers enjoying their meals while others experienced issues like cold food or incorrect preparation.
Management Issues
Several reviews highlighted poor management practices, including unprofessional behavior and lack of accountability for mistakes.
- CKchris karathanasisNov 15, 20251.0Just got through going through the drive-through ordered and the intercom got to the window to pay. They said we don’t have your order. What did you order after? I waited 10 minutes in line and they wonder why AI is going to replace all these people lol so I just left mind you I talked to somebody on the intercom and ordered my breakfast
- RRRafe RNov 7, 20251.0I had a very disappointing experience at this McDonald’s today. The store manager, Juana, was unprofessional and dismissive. I asked for a hot coffee with extra whipped cream. Since McDonald’s policy doesn’t allow serving hot drinks without a lid—and the lid usually flattens the whipped cream—other McDonald’s locations have always accommodated me by putting the whipped cream in a separate cup for an extra charge. When I asked for the same here, Juana refused, even after I offered to pay for it. When I explained that other stores do this all the time, she replied, “Yes, all the other stores—but not us.” That response felt rude and unhelpful. If McDonald’s can give a cup of water for free, it doesn’t make sense that I couldn’t pay for a small cup of whipped cream. Instead of trying to resolve the situation, Juana seemed more focused on proving her point in front of her team. Customer service should be about finding solutions, not telling customers to go to another store. Very disappointing experience with this manager’s attitude.
- MCMike CarlinNov 6, 20251.0There's absolutely no excuse to be serving your customers old cold fries especially during a lunch rush. When did you make them at 11:00 a.m. for 12:00 p.m.? Just horrible the fries were soggy and cold and very old. Not to mention I didn't get any napkins at all with my order.
- JMJessica MOct 30, 20252.0Came on a Wednesday night and the guy taking orders at the drive thru was insanely rude. I wasn't able to pull all the way up to the speaker due to the line and therefore couldn't hear what he was saying. When I finally pulled up he said are you going to order im waiting on you. Really just unnecessarily rude.
- ILIvan LopezOct 29, 20251.0I got two cheeseburgers where lady literally repeated back the order and it still came out incorrect; and, disgustingly enough the bun was old to where it turned to dust. If wanted I wanted to see dust I would have watched the avengers end game movie. It’s always the night shift. The meat was like chewing the hide off of a freaking cow.
Frequently Asked Questions About McDonald's
What are the regular dine-in hours for McDonald's at 225 E Ogden Ave, Downers Grove?
The restaurant is open from 5:00 AM to 11:00 PM Monday through Thursday and Saturday, 4:30 AM to 11:00 PM on Friday and Sunday.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, it has a drive-thru open from 4:30 AM to midnight Monday through Friday, and 24 hours on Saturday and Sunday.
Can I get delivery from this McDonald's and what are the delivery hours?
Delivery is available from 5:00 AM to midnight Monday through Thursday and Sunday, 5:00 AM to 3:59 AM Friday, and 4:00 AM to 3:59 AM Saturday.
What contact methods and payment options are available at this McDonald's?
You can call them at +1 630-969-6310. Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does McDonald's offer mobile apps to place orders?
Yes, you can order via the McDonald's App available on iOS and Android.
What services beyond dining does this McDonald's provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Is curbside pickup available at this McDonald's?
Yes, curbside pickup along with delivery, same-day and no-contact delivery services are available.
What nearby places can customers visit around McDonald's at 225 E Ogden Ave?
Nearby places include Huntington Learning Center for tutoring, Cassim Rug Gallery for carpets, L.A. Tan for tanning, and AutoZone for automotive needs.
Are there any automotive dealerships near this McDonald's?
Yes, there are several nearby car dealerships such as Napleton Maserati of Downers Grove, Napleton's Aston Martin, Aston Martin Chicago, and Schwartz's Sports Cars.
What options do customers have for shopping or services around McDonald's in Downers Grove?
Nearby you can find places like RadioShack for electronics, Mattress Firm for furniture, Fresh Thyme Market for groceries, and The Joint Chiropractic for health services.