Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1671 W King St in Decatur, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customers reported inconsistent food quality, with issues such as cold, undercooked, or incorrect orders.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of communication, and difficulty resolving issues.
Delivery Issues
Frequent complaints about delivery problems, including late arrivals, missing items, and cold food upon delivery.
Positive Experiences
Despite negative feedback, some customers praised the food quality and friendly staff at specific locations.
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Meka Helm
Dec 28, 2025
1.0
Please Do Not Order Here Everything About The Service & The Food Was POOR!!! At This Point They Just Hire Anybody
LH
Luna Hawk
Nov 30, 2025
1.0
I just had the worst experience I ever had with Pizza Hut. I ordered the delivery and when I got my pizza and I looked at it, it was hard the pepperonis were crunched up even though I ordered the regular pepperonis it tasted so dry, I'm not sure sure if it had been under a sun lamp for an hour or they just overcooked the whole pizza it's very very dry the only good thing I can say is that is the chess breadsticks and they were nicely done but everything else it was just terrible.
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F.O.G. Outdoors
Nov 30, 2025
1.0
Stop using door dash!!!! They keep eating my food and you do nothing about it!!!! No refund!!! No remaking my food!!! NOTHING!!!! Last time I ordered fries I literally had 8 of them.......8!!!!!!!
LN
Lauren Nicole
Nov 12, 2025
1.0
They wouldn’t even try to get through my call filtering by saying why they were calling so they could let me know my pizza was cancelled. I waited over an hour an a half with no answer, no response, and no communication. This WAS my favorite pizza place.