McDonald's

3.1
722 reviews
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Business Details

2 South Broadway, Coal City, IL
60416, United States
(815) 634-4412
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2 South Broadway, Coal City, IL
60416, United States

Hours

Reviews

3.1
722 reviews
5 stars
193
4 stars
130
3 stars
146
2 stars
74
1 star
179

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, both in-store and through mobile orders.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude or unhelpful during interactions.

Food Quality

Customers expressed disappointment with the quality of food, often receiving cold or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a lack of attention to cleanliness.

Service Speed

Customers frequently complained about slow service, with long wait times for orders, even when the restaurant was not busy.
  • SW
    Steven Wermer
    Oct 9, 2025
    1.0
    Worst Crispy Chicken sandwich in my life. Was soft and had no flavor.
  • JG
    Jennifer Goldman
    Oct 8, 2025
    1.0
    Went to get a Big Mac meal with no middle bun and got a huge mess. Mind you I did get it replaced but the mess I got was ridiculous. 2 time going there and 2nd issue I had. Needless to say I'm done with McDonald's ever
  • GG
    GoogledMaps
    Oct 5, 2025
    5.0
    I love McDonald's because there's the glorious hamburger with pickles, and something great, They are a GREAT company.
  • GF
    gianna ferrara
    Oct 5, 2025
    1.0
    This place sucks, they never get your order right and have ZERO customer service
  • ET
    Emily Tazelaar
    Sep 30, 2025
    1.0
    I'm very disappointed I used my app to get a free cheeseburger it wasn't popping app as free it was popping app as some 45% off so I kept giving them new calls none of them were working until I finally got it to work and gave them the right code then all of a sudden I have to pay to $3 and I was very confused they charged me for a whole nother Burger and then when I called them to see why they charged me for a whole month ofucker she said OK thank you and then hung up that was really rude and got my order wrong putting onions on both burgers. Very disappointing even though I come in every day. This place socks all they do is have attitude that's ridiculous
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 2 South Broadway, Coal City, IL?

McDonald's delivers daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when delivery is available until 11:59 PM.

What are the regular opening hours of McDonald's at this location?

The restaurant is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Fridays and Saturdays, it stays open from 5:00 AM to 4:00 AM the next day.