McDonald's

3.6
2037 reviews
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Business Details

5500 W Cermak Rd, Cicero, IL
60804, United States
(708) 222-9259
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5500 W Cermak Rd, Cicero, IL
60804, United States

Hours

Reviews

3.6
2,037 reviews
5 stars
856
4 stars
379
3 stars
277
2 stars
112
1 star
413

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight poor service, including rude staff, long wait times, and incorrect orders.

Food Issues

Customers frequently report receiving cold food, incorrect items, and overall dissatisfaction with food quality.

Customer Experience

Many patrons express frustration with the lack of drink refills, poor handling of mobile orders, and unclean conditions.

Staff Training

There are consistent mentions of inadequate staff training leading to mistakes and poor customer interactions.
  • GV
    German Vill
    Dec 31, 2025
    1.0
    Llegue 10:19pm y ya no me dejaron entrar y en la puerta dice que cierran 11pm de la noche
  • AG
    Angelica Godinez
    Dec 23, 2025
    1.0
    The worst service ever these people need to upgrade the way they treat paying customers and they also need to upgrade on there services it is bs that we pay for our food not for them to act like we get these free. WE NEED BETTER SERVICES.
  • FT
    Francisco Torres
    Dec 21, 2025
    1.0
    Worst McDonald's in the area!
  • BT
    Brett Thorn
    Nov 16, 2025
    1.0
    I went to this location and I ordered 2 quarter pounders 1 with everything and 1 with only cheese and mayo. The drive-thru was only taking mobile app orders so we went in. We stood there for 23 minutes waiting for 2 burgers. Our order was sitting on a rack getting cold and not 1 employee knew enough to hand us the bag. I get home and I bite into my cheese and mayo only burger and tasted ketchup and onions which I'm allergic to, and I tried to call them but nobody answered and the number above is no longer in service. 👿
  • MM
    Mari Maldonado
    Nov 9, 2025
    1.0
    Doing this review few days after my order so I don’t get pin pointed !! I did an online order and I was respectful when I claimed my order . That was fine .. when I came to the window I said thank you for your service and the employee said nothing and threw the burger at me and closed the window !!! This isn’t the first time I’ve had an issue with this location I!! I always ignore it but to get my food thrown at me and the window slammed in my face when my order wasn’t complicated !! It was just a burger !! This is why I prefer Wendy’s which is down the street !! I’ll continue going to Wendy’s !!!
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5500 W Cermak Rd, Cicero?

McDonald's delivery is available 24 hours a day, 7 days a week at this location.

What pickup and delivery services does this McDonald's offer?

This McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.