McDonald's

3.6
2029 reviews
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Business Details

5500 W Cermak Rd, Cicero, IL
60804, United States
(708) 222-9259
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5500 W Cermak Rd, Cicero, IL
60804, United States

Hours

Reviews

3.6
2,029 reviews
5 stars
852
4 stars
379
3 stars
276
2 stars
112
1 star
410

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order mistakes.

Food Temperature

Several customers reported receiving cold food, indicating issues with food preparation and serving.

Order Accuracy

Many customers experienced incorrect orders, missing items, and confusion regarding menu items.

Cleanliness

Some reviews mentioned unsanitary conditions, including dirty dining areas and food quality concerns.

Customer Experience

While some customers appreciated the play area for children and friendly staff, many expressed dissatisfaction with overall service and food quality.
  • BT
    Brett Thorn
    Nov 16, 2025
    1.0
    I went to this location and I ordered 2 quarter pounders 1 with everything and 1 with only cheese and mayo. The drive-thru was only taking mobile app orders so we went in. We stood there for 23 minutes waiting for 2 burgers. Our order was sitting on a rack getting cold and not 1 employee knew enough to hand us the bag. I get home and I bite into my cheese and mayo only burger and tasted ketchup and onions which I'm allergic to, and I tried to call them but nobody answered and the number above is no longer in service. 👿
  • MM
    Mari Maldonado
    Nov 9, 2025
    1.0
    Doing this review few days after my order so I don’t get pin pointed !! I did an online order and I was respectful when I claimed my order . That was fine .. when I came to the window I said thank you for your service and the employee said nothing and threw the burger at me and closed the window !!! This isn’t the first time I’ve had an issue with this location I!! I always ignore it but to get my food thrown at me and the window slammed in my face when my order wasn’t complicated !! It was just a burger !! This is why I prefer Wendy’s which is down the street !! I’ll continue going to Wendy’s !!!
  • YG
    Yesenia Gracia
    Nov 9, 2025
    1.0
    Everything about this McDonald's is horrible. It those not matter how much you change the outside of it or inside of it, as long as you don't train the employees and management right it will always be the worst McDonald's in Cicero!. They always mess up the order thru the drive thru or ordering out. If you order in as a long wait. The food has had a messy presentation and is a complete mess. This MacDonalds has changed over the years but the service is the worst and keeps getting horrible.
  • LA
    lisa marie austin
    Oct 27, 2025
    3.0
    Customer serive great but food was a little cold
  • LL
    Lea Lopez
    Oct 17, 2025
    1.0
    Acabo de pasar por este McDonald y pido mi café y pie y cuando lo abro me salió todo embarrado. Que hasta las ganas de comerlo se me quitaron. Si lo compre no me lo regalaron.
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5500 W Cermak Rd, Cicero?

McDonald's delivery is available 24 hours a day, 7 days a week at this location.

What pickup and delivery services does this McDonald's offer?

This McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.