Business Details
About
Coffee ShopBankATM
Capital One Cafés are part bank, part café–all in one place. Everyone’s welcome, whether you bank with us or not. Come in for everyday banking and in-person support from Ambassadors. Café ATMs are fee-free for Capital One Checking account holders to get cash, deposit cash or checks, check their balance, or pay a credit card bill. Enjoy world-class coffee from Verve Coffee Roasters and an all-day food menu. Get 50% off handcrafted beverages every day when paying with a Capital One or Discover debit or credit card. Settle in and enjoy free Wi-Fi and comfortable spaces for working, meeting or taking a break. You can even work toward money goals with free-for-everyone financial literacy events and workshops. Capital One N.A., Member FDIC.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Requires appointmentNot available
Location
Hours
Reviews
4.1
180 reviews
5 stars
116
4 stars
18
3 stars
12
2 stars
13
1 star
21
- AAAfia ANov 13, 20251.0Just spent half an hour trying to get on the phone with the cafe, called 6-7 times the employees here refused to pick up the phone so I kept getting redirected to the capital one phone service. My question was about the cafe, not my account so the operator, Luis, told me that there is nothing he can do to connect me to the cafe. After calling a few more times an attendant by the name of Pedro finally picked up and answered the question. I asked him to speak to the manager and he said he wasn't in the store. It would be much simpler to link a voicemail at the end of the call, but it seems like capital one prefers to make life harder for their customers. I do understand they must have been busy, but how is it possible to be so busy for half an hour straight? To refuse to answer a call for 30 minutes???? At some point incompetentence and laziness are the simpler answers. 0/5
- KKKimNov 9, 20255.0Barista Frank is AMAZING. They were so patience with me while I was being so decisive about what I wanted to order. They took their time to listen, asked questions about what type of tea and flavors I like to narrow down my options. I had fun talking with them. Shout out to Franky. Thanks so much. You're the best! 🤗
- CCChristine CarneyNov 7, 20251.0The people working there don’t want to be there . Very disrespectful! The guys making the food are so checked out. I ordered a avocado toast and I had it before - it had egg and bacon and this time around I asked for the same order and it was just bread and guac - so I asked one of the guys where is the egg and bacon and he said I never paid for the add ons on my sandwich. He never asked me when he took the order and I had that order before and it came with egg and bacon. He could have been respectful with me - but not ! Poor quality food and rude staff!
- MVMaria VenturaNov 7, 20252.0Very rude service. I went to eat there twice and both times I experience rude people. I even tipped them for the sandwiches and they still acted like they are doing me the best favor. The men working there have the worst attitude- they barely respond to a question if you address them and they roll their eyes often. They should be fired - if you can’t work a basic job like that and be respectful then go and flip burgers in the back of dive bar!
- BSB. SouthworthOct 30, 20255.0Capital One Cafe is a brilliant concept. It's the equivalent of a college common space. Its gigantic, two floors with every type of work area you can imagine (small tables in the sun, cozy nooks, private offices, large co work tables). People plop down with their coffee at 9 and don't leave until 5. If you work from home or are in college this is the best coffee shop I've been to in the city for that purpose. Employees are incredibly nice, coffee is decent. I've never tried their food but they have a large array of snacks. I feel lucky to have this in my neighborhood.
Frequently Asked Questions About Capital One Café
What is a Capital One Café?
A Capital One Café is part bank, part café–all in one convenient and welcoming space. Come in for everyday banking, in-person support from Ambassadors and handcrafted beverages from Verve Coffee Roasters. The Café offers free WiFi and cozy seating for all, plus most of our locations have extended and weekend hours. You can even work toward your money goals with free events, workshops and one-on-one Money & Life mentoring. Visit any of our 60+ locations nationwide whether you bank with us or not. Everyone’s welcome.
Can I come to a Capital One Café if I’m not a customer?
Whether you bank with us or not, everyone is welcome to come in for coffee, relax and recharge at our 55+ Cafés across the nation. Every Capital One Café location is truly a community space that offers both financial and social events to support your everyday well-being.
Will you try to sell me something at a Capital One Café?
No. Café Ambassadors are there to support you, not sell you. If you do have questions about products or services, they’re happy to answer them, but you can expect a sales free environment in all Capital One Cafés.
What can you do at a Capital One Café?
Get in-person support for your banking questions from our friendly Ambassadors all while enjoying your favorite beverage, an all-day food menu and comfortable spaces for working or taking a break. Open an account and explore other products and services in a no-pressure environment. Or, enjoy free-for-everyone programs and events to support your financial growth. The choice is yours.
Do Capital One Cafés have food or just coffee?
Yes, there’s a variety of food and beverages served at the Capital One Café.
Featuring craft coffee and a full-service coffee bar from Verve Coffee Roasters [https://www.vervecoffee.com/], teas and more, the Café is your new favorite “coffee spot.” The food menu features breakfast, lunch, snacks, and to-go items to keep you full while you sit and work or if you’re just stopping in for a quick bite.
Do Capital One Customers get perks at the Café?
Yes. While everyone can take advantage of all the things that Cafés have to offer whether you bank with us or not, Capital One customers can get 50% off handcrafed beverages every day when using a Capital One debit or credit card. Account holders of any Capital One product (18+ years of age or older) can reserve semi-private nooks available within almost every Café.
Can I open an account at Capital One Café?
Yes, through our self-service option, you can apply to open an account at a Capital One Café. Chat with a Café Ambassador and they can help you get set up.
How do I bank at a Capital One Café?
Capital One Cafés offer a modernized, friendly approach to banking that provides a low pressure way to get support. While we don’t have traditional bank tellers in our Cafés, customers can use our self-service options to get everyday banking done., even on the weekend. Ambassadors are on hand to assist you along the way with your banking questions, and can even help you apply for an account. Capital One Checking account holders can use Café ATMs fee-free to check their balance, deposit or withdraw cash, make credit card payments and more. Come in for everyday banking–stay to enjoy a handcrafted beverage. You can also:
- Replace, reissue or activate your debit card
- Lock and unlock your debit card
- Change your debit card PIN
- Receive sign-in support
- Update account information like your address, phone number and email address
- Place or remove a stop payment on a check or ACH
- Request duplicate tax forms be mailed to you
- Order a checkbook
Are there ATMs at a Capital One Café?
Yes, there are self-service ATMs available at all Cafés that are fee-free to Capital One customers. You can use them to deposit cash, deposit checks, pay your credit card bill and more. Not a customer? There’s a small fee to use the ATMs.
Can you reserve space at the Café?
Account holders (18+) can reserve a nook—a private workspace with tables and outlets—when they’re in the Café or from their Capital One mobile app. When in the Café, visitors can scan the QR code on the door of the nook to access the reservation portal to complete their booking. As of December 2024, account holders can make reservations in the Capital One mobile app by searching for their preferred Café, viewing the details of that Café and selecting "Reserve a Nook" to access the reservation portal.
What is a Capital One Café and what can I expect there?
A Capital One Café is a combined bank and café where you can do everyday banking with in-person support from Ambassadors while enjoying handcrafted beverages from Verve Coffee Roasters. The spaces offer free WiFi, cozy seating, and a variety of food and drinks, with most locations also hosting free financial literacy events and workshops.
Can I visit the Capital One Café if I am not a Capital One customer?
Yes, everyone is welcome to visit the Capital One Café for coffee, a comfortable space to work or relax, and to attend financial and social events, regardless of whether you bank with Capital One or not.
Are there sales pitches or pressure to buy products at the Capital One Café?
No, Café Ambassadors are there to support you and answer questions, but the environment is sales-free. You can explore products and services without pressure.
What types of food and beverages are served at the Capital One Café?
The café features a full-service coffee bar with craft coffee, teas, and more from Verve Coffee Roasters. There is an all-day food menu including breakfast, lunch, snacks, pastries, and to-go items.
Do Capital One customers receive any perks at the Café?
Yes, Capital One customers get 50% off handcrafted beverages every day when paying with a Capital One debit or credit card. They can also reserve semi-private nooks available in most Cafés for a more private workspace.
Can I open a bank account at the Capital One Café?
Yes, you can apply to open an account at the Café using the self-service option, with assistance from a Café Ambassador if needed.
What banking services are available at the Capital One Café?
You can perform everyday banking using self-service options and ATMs, get support from Ambassadors, replace or manage your debit card, update account information, and place stop payments among other services in a low-pressure environment.
Are there ATMs at the Capital One Café and are they free to use?
Yes, there are self-service ATMs available at all Capital One Cafés which are fee-free for Capital One customers. Non-customers may be charged a small fee.
How can I reserve a private nook at the Capital One Café?
Account holders aged 18 or older can reserve a nook within the Café by scanning a QR code on the nook's door or through the Capital One mobile app, providing a private workspace with tables and outlets.
What nearby places can I visit around the Capital One Café in Southport?
Near the Capital One Café at 3435 N Southport Ave, you can visit Peet's Coffee & Tea for additional coffee options, relax or get pampered at Indira Salon & Spa, shop for outdoor gear at Arc'teryx, pick up books and electronics at Amazon Books, or enjoy a meal at nearby spots like Homemade Pizza Company and Corridor Brewery & Provisions. These spots complement your visit to the Café by offering varied dining, shopping, and wellness experiences.
How can nearby businesses like SoulCycle SOPT and Southport Athletic Club enhance my visit to the Capital One Café?
After working or banking at the Capital One Café, you might visit nearby fitness centers like SoulCycle SOPT and Southport Athletic Club for exercise and wellness, creating a balanced day of productivity, self-care, and relaxation in Southport.
What nearby shopping options are available around Capital One Café?
You can explore several nearby retail and clothing stores such as Bonobos Guideshop, Vuori, Evereve, Free People, Madewell, and Buck Mason, all offering a range of fashion and accessories to complement your visit to the Capital One Café.