McDonald's

3.3
1397 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12 W Lincoln, Charleston, IL
61920, United States

Hours

Reviews

3.3
1,397 reviews
5 stars
426
4 stars
276
3 stars
286
2 stars
119
1 star
290

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from employees, with many noting long wait times and incorrect orders.

Food Quality

Numerous reviews mentioned cold, poorly prepared food and incomplete orders, leading to dissatisfaction with the overall dining experience.

Cleanliness Issues

Several customers expressed concerns about cleanliness, including reports of unsanitary conditions and pests in the restaurant.

Inconsistent Experience

While some customers praised friendly staff and good service, the majority highlighted a consistent pattern of poor service and food quality.
  • ES
    Ethan Schmohe
    4 days ago
    3.0
    After being here for doordash and for personal food, if you come at night, it tends to take a really long time to get your food. Service is poor after 7 p.m. Roughly 30 minutes waits for 2 items at times. Other than that, it's a McDonald's
  • AU
    Ashley Updegraff
    Jan 2, 2026
    1.0
    McDonald's isn’t for me anymore. The more I’ve learned about how heavily processed fast food is, the more it turns me off. That old video of a McDonald’s cheeseburger lasting years without molding was the final straw—once you see it, you can’t unsee it. No judgment to anyone who enjoys it, but I’m choosing to be more mindful about what I eat.
  • RM
    Raychel McBride
    Dec 31, 2025
    1.0
    I don’t understand what is the deal with this McDonald’s. I order food on the app and mark “I’m already there” before I even arrive and the food is never ready. It takes forever, every visit. I wish it wasn’t the only McDonald’s in town and I only go because my kids love it. The food is hit or miss. Some of the workers are very kind but the service is so slow. I don’t know why management cant fix this. Edit: The team who was working on Sunday, January 4 at 8:50 AM is the team that should be working all the time. My food was hot, my order was correct, and my wait time was under 10 minutes.
  • NL
    Nicole Lewis
    Dec 9, 2025
    1.0
    This place have unprofessional employees on there phone while we wait for the order. Food comes out bad waste of time and money. When you say something is wrong or missing they get mad but I'm not the one working here. I hate coming here
  • BA
    Braidin aguon
    Dec 5, 2025
    1.0
    This McDonald’s location has gone down hill drastically over the last 6 months or so. Nearly every time I’ve came to visit the drive through they have had extremely long response times at the microphone, as well as they have managed to pull me into a “Curbside” pickup location almost every time, regardless of if I’m here to order food for my whole family or just for myself. As for the food nothing seems as well put together, most sandwiches have more condiments on the packaging than actually between the buns all without one napkin ever being placed in the bag. The fries taste like they have been cooked in dirty grease or reheated, it’s almost impossible to manage getting good quality McDonalds fries at this location. Lastly the customer service lacking manners and professionalism, they hand you drinks without making sure the lids on or if the cup is clean, getting upset when you ask for napkins to wipe off the cup they failed to check for spills on before handing it to you. The hop around inside laughing and carrying amongst themselves rather then doing their job and getting food out the door. Closing the window on you before ever telling you have a good day. In conclusion I’m unsure what has changed but this is not the same location it once was. And I dread making the trip there upon the kids request.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 12 W Lincoln, Charleston, IL?

McDonald's at 12 W Lincoln, Charleston, IL is open 24 hours every day of the week.

Does this McDonald's location offer drive-through service, and if so, what are its hours?

Yes, the McDonald's location has a drive-through that operates 24 hours a day, 7 days a week.