Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Customers frequently reported rude and unprofessional behavior from employees, with many noting long wait times and incorrect orders.
Food Quality
Numerous reviews mentioned cold, poorly prepared food and incomplete orders, leading to dissatisfaction with the overall dining experience.
Cleanliness Issues
Several customers expressed concerns about cleanliness, including reports of unsanitary conditions and pests in the restaurant.
Inconsistent Experience
While some customers praised friendly staff and good service, the majority highlighted a consistent pattern of poor service and food quality.
ES
Ethan Schmohe
4 days ago
3.0
After being here for doordash and for personal food, if you come at night, it tends to take a really long time to get your food. Service is poor after 7 p.m. Roughly 30 minutes waits for 2 items at times. Other than that, it's a McDonald's
AU
Ashley Updegraff
Jan 2, 2026
1.0
McDonald's isn’t for me anymore. The more I’ve learned about how heavily processed fast food is, the more it turns me off. That old video of a McDonald’s cheeseburger lasting years without molding was the final straw—once you see it, you can’t unsee it. No judgment to anyone who enjoys it, but I’m choosing to be more mindful about what I eat.
RM
Raychel McBride
Dec 31, 2025
1.0
I don’t understand what is the deal with this McDonald’s. I order food on the app and mark “I’m already there” before I even arrive and the food is never ready. It takes forever, every visit. I wish it wasn’t the only McDonald’s in town and I only go because my kids love it. The food is hit or miss. Some of the workers are very kind but the service is so slow. I don’t know why management cant fix this.
Edit: The team who was working on Sunday, January 4 at 8:50 AM is the team that should be working all the time. My food was hot, my order was correct, and my wait time was under 10 minutes.
NL
Nicole Lewis
Dec 9, 2025
1.0
This place have unprofessional employees on there phone while we wait for the order. Food comes out bad waste of time and money. When you say something is wrong or missing they get mad but I'm not the one working here. I hate coming here
BA
Braidin aguon
Dec 5, 2025
1.0
This McDonald’s location has gone down hill drastically over the last 6 months or so. Nearly every time I’ve came to visit the drive through they have had extremely long response times at the microphone, as well as they have managed to pull me into a “Curbside” pickup location almost every time, regardless of if I’m here to order food for my whole family or just for myself. As for the food nothing seems as well put together, most sandwiches have more condiments on the packaging than actually between the buns all without one napkin ever being placed in the bag. The fries taste like they have been cooked in dirty grease or reheated, it’s almost impossible to manage getting good quality McDonalds fries at this location. Lastly the customer service lacking manners and professionalism, they hand you drinks without making sure the lids on or if the cup is clean, getting upset when you ask for napkins to wipe off the cup they failed to check for spills on before handing it to you. The hop around inside laughing and carrying amongst themselves rather then doing their job and getting food out the door. Closing the window on you before ever telling you have a good day. In conclusion I’m unsure what has changed but this is not the same location it once was. And I dread making the trip there upon the kids request.
What are the operating hours of McDonald's at 12 W Lincoln, Charleston, IL?
McDonald's at 12 W Lincoln, Charleston, IL is open 24 hours every day of the week.
Does this McDonald's location offer drive-through service, and if so, what are its hours?
Yes, the McDonald's location has a drive-through that operates 24 hours a day, 7 days a week.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 5:30 AM to 2:30 AM.
How can I order McDonald's for delivery or pickup online?
You can order delivery or curbside pickup through the McDonald's app available on iOS and Android or via their online delivery site at https://mcdonalds.order.online/business/-5579.
What payment options does McDonald's accept at this location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does McDonald's provide at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
This McDonald's is located at 12 W Lincoln, Charleston, IL 61920, USA.
Are there any pharmacies near McDonald's at 12 W Lincoln in Charleston?
Yes, Dans Wellness Pharmacy and WellCreek Pharmacy are nearby and convenient if you need to pick up prescriptions before or after your meal.
What other fast food or restaurant options are near this McDonald's location?
Nearby options include Little Caesars Pizza, Mc Hugh's Double Drive Thru, Mchughs, Pizza Hut, and Jersey Mike's sandwich shop, offering variety for dining choices around McDonald's.
Are there any local services or attractions near McDonald's that customers might find useful?
Nearby services include Charleston Fire & Rescue and Charleston Fire Station 2 for emergencies, as well as Easy Co. Barbers and Angel's Studio Nails for grooming and beauty needs. This makes the area convenient for multiple errands along with dining.