Chipotle Mexican Grill

Reviews

• LH

  Luke Hanavan

  3 days ago
  1.0
  I am a massive fan of chipotle, I go all the time to many very different locations. I am displeased to say that this is the absolute WORST location I have ever been to. The line is always out the door but this isn’t because they are busy. This is because this is quite possibly the LAZIEST staff I have ever seen. The rate at which people process through the line is at a snails pace. This isn’t fast food at this point, they make the food and then you stare at it for another 10 minutes waiting to he checked out which for some reason takes 5 minutes per customer, so when you finally DO get to eat, its already cold. Not to mention how STINGY the portions are. The employees make sure to scoop as little as possible, to the point where you HAVE to ask for double protein to even make it worth it anymore. I think the reason they have to be so stingy is because they lose so many potential customers as they all walk away as most rightfully decide that the wait is NOT worth it, because this Chipotle will find any way to bone you. I have NEVER left Chipotle ANGRY and I never ever should have had to. 💀
• AV

  Abe Vancampen

  Nov 15, 2025
  1.0
  I honestly don’t even know where to begin with how unbelievably terrible my experience at this Chipotle was, but I’m going to try, because people deserve to know just how ridiculous this place has become. I’ve eaten at plenty of Chipotle locations over the years, and sure, sometimes they run out of one thing or maybe they’re a little slow, but this? This was on a completely different level. This particular location managed to take disappointment, inconvenience, and flat-out unpreparedness to an Olympic level. If there was a trophy for “Most Unacceptable Restaurant Experience at 1 PM on a Weekday,” they would win it by a landslide. So let me set the scene: it’s 1 o’clock in the afternoon. Not closing time, not late at night, not the tail end of a rush—literally the middle of the day, the exact time when most people expect a restaurant to be fully stocked and operational. I walk in and immediately notice the line stretching almost out the door. Normally, that’s not a big deal at Chipotle. People love Chipotle, and lunchtime lines are pretty standard. I figured, “Okay, we’ll probably inch forward quickly, grab our food, and go.” Little did I know I was stepping into what felt like a slow-motion disaster. We waited. And waited. And waited some more. Thirty minutes of standing in a line that barely moved. It was painfully slow, and we kept asking ourselves, “What is going on up there?” But we stayed patient because sometimes they’re just short-staffed or dealing with a rush. Still annoying, but understandable. But oh no—none of us standing in that line had any idea what was actually happening behind that counter. When we finally got to the front, ready to place our order after half an hour of inching forward like we were waiting to get into a concert, the worker looks at us with this tired, defeated expression and casually says, “Just so you know… we’re out of steak, chicken, brown rice, and queso.” The moment the worker listed everything they were out of, you could literally see the frustration ripple through everyone behind us. People groaned. People rolled their eyes. Some people just walked right out. And honestly, I don’t blame them at all. If we are waiting for 30 minutes in line, we should at least be told ahead of time that the only available options are… well, nothing. And let’s talk about how completely bizarre it is to be out of BOTH steak and chicken at the exact same time. Those are the two main proteins that Chipotle is known for. That’s like their entire identity. How does that even happen? Did they simply not cook anything? Did they have one tiny batch that disappeared immediately? Did the manager forget to place orders? Whatever the reason, it shows a complete lack of organization. It almost felt like the staff just threw their hands up and said, “Well, we’re out of everything. Guess we’ll just stand here and hope nobody notices.” And brown rice? Really? You’re telling me you ran out of rice—one of the least complicated items to prepare? And queso? QUESO?? How does one run out of queso at lunchtime? Queso is literally heated and served from a container. Did someone spill the whole batch? Did they decide not to make more? Absolutely baffling. To make the situation even more frustrating, the workers didn’t seem to care much. I’m not blaming the individual employees necessarily—maybe management is the real issue—but there was zero urgency, zero communication, and zero attempt to keep customers informed. The vibe behind the counter screamed “We’ve given up,” and honestly, after waiting 30 minutes only to find out the menu had basically been deleted, I completely understood why the customers felt the same way. I walked out of there irritated, hungry, and honestly mind-blown that a restaurant like Chipotle could operate with such a lack of preparation. A lunch rush is nothing new. They know people will show up. They know what items are most popular. This wasn’t a surprise attack. This was a predictable, everyday situation that they handled
• JM

  Jake Markowsky

  Nov 15, 2025
  1.0
  They had zero urgency and talked while the line was out the door while waiting for chicken to cook. They didn’t allow other people to place their order and were out of 5 different things. It took 15 minutes of waiting to not even get any food just a brutal experience all together
• LG

  Luke Gault

  Nov 13, 2025
  2.0
  Wife ordered ahead via Chipotle app as I was coming home from work. Kids quesadilla with cheese only... Nothing but a quesadilla. Wife ordered about 15 minutes prior to my arrival, waited about 25 minutes once I was there for the order. Chips were hard as a ceramic, carne asada was extremely dry and chewy. Done with Chipotle in Champaign.
• GH

  Grant Haab

  Nov 2, 2025
  1.0
  As noted by all the recent reviews, everything was dirty and trash overflowing at this Champaign location on Anthony Drive. They were out of 2 proteins, cheese, Rice and Guacamole. Staff seemed barely trained and not enough to cover the restaurant. To top it all off, I found a 1" x 3/4 " sharp bone piece in my Carne Asada and Chicken burrito. This location has had bad management for at least the last 10 years. Time to fire all the managers and find someone competent to lead. I will not be back until the reviews improve dramatically.

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