Chipotle Mexican Grill

Reviews

• CC

  Chuck

  1 day ago
  1.0
  I try not to leave bad reviews but damn man this location sucks. The service sucks, the consistency in the food sucks, the location is messy all the time. $14 for this? You can get authentic Mexican food at a sit down restaurant for that price. Just crazy.
• OF

  Opal Fishel

  3 days ago
  1.0
  Every single table was filthy, and the floors were too. I could visibly see employees just standing and chatting in the kitchen while there was a line to the door plus all the filth. All of the food was gone and it seemed like no one was making any more to refill it which was making everything take longer. They barely even filled my tacos or my partners bowl. I was given attitude while ordering for absolutely no reason. Everything about it was just horrible. I will not be going to ANY chipotle for a long time after this.
• KS

  Katelyn Stewart

  Feb 21, 2026
  1.0
  If I had read the reviews I'd have known better. This location was not understaffed but undertrained line was out the door waited for over an hour before reaching the front to be told there isn't enough white rice for 2 bowls it was 6pm on a Saturday. No Im sorry. No problem one will be fine I said My child only wanted veggies so they placed 1 tong full on the rice less then a quarter cup. No receipt no thankyou for dining with us. The young man they had behind the line was not at all prepared to work in the fast pace environment there was also staff whom could not anticipate the process of replenishing ingredients based on the line through the door. I will never go back to this location.
• CT

  Calen T

  Feb 6, 2026
  1.0
  I don’t normally leave negative reviews unless I’m disrespected and the situation is actually distressing. My boyfriend and I went to this Champaign location tonight to pick up an online order I had placed, he was told it would be “ready in a minute”. At least 20 more minutes go by, the line in the store has basically cleared, people coming in and getting food and sitting down to eat and nobody even acknowledged him again. At that point I went inside to see what was taking so long. I understand that it can get busy and there can be a longer wait time but that was never communicated and I do not feel good and wanted to get the food and leave. I was instantly disrespected by the girl at the online order station and treated like I was an inconvenience because I was asking about my order. She told me the person at the register will help me but there was nobody there. After realizing this girl was too incompetent and combative to talk to, I asked for a manager. I was given excuses about how they were receiving orders from other locations and they were backed up and how the whole crew went on break at the same time as reasons why we still couldn’t get our food, even though like I said they had no problem serving the people inside the store that had walked in to order. The girl handling online orders was way out of line trying to talk shit to me and the manager on duty was also condescending and unprofessional and chose to act like I was the one who made a mistake and like my boyfriend and I were a problem for them. I also witnessed employees touching their face and hair and clothing while they were handling food and so at that point realizing this was a whole ordeal I asked for a refund and was given a number to call. This was supposed to be my dinner and my time was wasted and I just have a terrible taste in my mouth from my experience tonight. This was completely unnecessary and avoidable and we will not return. I can only hope the higher management becomes aware of this behavior if they’re not already so others have a better experience than we did.
• CR

  Cassie Rutledge

  Jan 29, 2026
  1.0
  Walked in to standing in line for 15 mins, with only 4 people in front of me and 4 people behind the counter. When I finally made it to the front of the line and they are out of chicken, white rice, guacamole, chips, and a few fresh veggies. Like seriously, how can you not have food and not say anything to people standing in line!! Like excuse me folks that are just walking in...we are currently out of the following items and there is going to be a 30-45 min wait....but no lets keep pissing customers off The dining area was a hot mess and looked like it hadn't been cleaned for a few hours. Omg!! The trash...oh the trash....it was piled all the way over and spilling out all over the floor and it began to pile there too. Something needs to be done...because this store is costing the company business. Left with no food