Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
2,835 reviews
5 stars
729
4 stars
463
3 stars
479
2 stars
312
1 star
852
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's filthy conditions, including dirty floors, tables, and restrooms.
Service Speed
Customers frequently complained about slow service, with long wait times for food orders and issues with order accuracy.
Staff Attitude
Feedback indicated a mix of staff attitudes, with some customers reporting rudeness and lack of care from employees, while others noted friendly service.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about incorrect orders and unsatisfactory meal quality.
- JPJacob PittsDec 31, 20254.0Smaller McDonald's, ie. inside and out. Service was fast, but I walked in, and used the app before doing so... as I always do. Get your points. Get the deals. Get free food. Food was average. It's McDonald's not a steak house. What I ordered, is what I got. Parking lot is a bit small, but atleast the wifi seemed to cover all of said.
- NSNancy SayoDec 28, 20251.0I feel so bad leaving a terrible review but something went down today. It appeared that two employees quit while I was waiting for my order. The manager or MOD was clearly distraught, and kept trying to be positive but was complaining so much about someone who just left, but while I was there a man told everyone else he just quit. Food took forever. They left out all the drinks and fries. I had a huge order so I assumed it was just taking so long because of that but then I realized people after me were concerned about their food. The floors were filthy. The tables dirty. Someone finally went out to tidy up and I noticed the soda fountain drain wasn’t draining and it looked terrible. The employees there all looked like morale was just awful. They all looked so sad!! The manager just kept yapping about the lady who just up and left and everyone else was just quiet trying to do things. Someone in the back kept quacking like a duck…? It took us 40 minutes to get all of our food and I had to come back in for things missing from the happy meals. I felt so bad for those poor employees. They all need some serious support.
- DSDarwin Sayo (Darwin S)Dec 28, 20251.0This place is so dirty. I get that they are super busy. But I’ve ordered and if the cleanliness of the place is any indication of the cleanliness of the food then I shouldn’t have. I’d suggest going through the drive through so you’re not grossed out. I would not bring my kids in here.
- JYJason YazvecDec 28, 20251.0This place doesn't deserve even one star. The entire place was filthy. My son didn't get his food so we went back to the counter with our reciept to get it and the lady argued that she put it in the bag and came to the table to check that we weren't lying. Horrible and Filthy!!!
- AMAntonio MiguelDec 16, 20251.0I ordered via the app for drive through pick up. The made me go inside and get my food. Why does the app allow me to order drive through pick up, when the restaurant refuses to give me my food. I went inside. The kitchen was chaotic and I had to wait 10 minutes to see a worker, and an additional 15 for my drinks, though I got my food immediately. I had ordered the sweet chili nugget sauce. They were out, so they decided to forgo giving me any sauce. The inside of the restaurant was filthy: the countertops, floors, seating ares, and the children's play area. The kitchen was even more disgusting. Do yourself a favor and avoid this location at all cost.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's in Caseyville, IL is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
What are the delivery service hours for this McDonald's?
Delivery is available Monday from 7:00 AM to 10:30 PM, and Tuesday through Sunday from 6:00 AM to 10:30 PM.
Does this McDonald's offer drive-through service, and what are the drive-through hours?
Yes, the drive-through is open daily from 5:00 AM to 11:00 PM, and until midnight on Fridays and Saturdays.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's provide to customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can customers order McDonald's food online or via an app?
Yes, customers can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available for iOS and Android.
Where is this McDonald's located?
It is located at 1 Rauckman Dr, Caseyville, IL 62232, USA.
What are some nearby food options close to this McDonald's?
Nearby food options include Domino's Pizza, Taco Bell, Dairy Queen, Pizza Hut Express, Cracker Barrel Old Country Store, Hardee's, and KFC.
Are there lodging accommodations near this McDonald's?
Yes, nearby lodging options include Quality Inn & Suites, America’s Best Inn Caseyville, Days Inn & Suites by Wyndham, FairBridge Inn Express, Red Roof Inn Caseyville, Red Lion Inn & Suites, Vinayak Investments, and Motel 6.
What nearby places might help customers visiting this McDonald's find their way or plan their trip?
Nearby points of interest include the Redbox rental kiosk, BP gas station for fueling, and multiple religious organizations like Temple of Deliverance and Crossroads Christian Church. These can assist with trip planning or local navigation.