McDonald's

3.4
636 reviews
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Business Details

733 W Main, Carlinville, IL
62626, United States
(217) 854-4481
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
733 W Main, Carlinville, IL
62626, United States

Hours

Reviews

3.4
636 reviews
5 stars
192
4 stars
151
3 stars
122
2 stars
53
1 star
118

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, burnt, or improperly prepared food, with frequent complaints about missing items and incorrect orders.

Service Speed

Numerous reviews highlighted excessively long wait times in both drive-thru and dine-in, with some customers waiting over 30 minutes for their orders.

Customer Service

Customer service was frequently described as rude or inattentive, with several instances of staff ignoring customers or providing poor service.

Cleanliness

The cleanliness of the restaurant was noted as below standard, with some customers mentioning dirty dining areas and neglect in maintaining the lobby.

Inconsistent Experience

While some customers had positive experiences with friendly staff and timely service, these were overshadowed by a majority of negative reviews indicating systemic issues.
  • DK
    Dustin Kitchens
    6 days ago
    1.0
    Waited 50 min for 6 double cheeseburgers and a 5 dollar bag
  • CJ
    Chad J
    Nov 17, 2025
    1.0
    I understand it gets busy at lunch because of high school kids. Still no reason to refuse to answer questions of customers. Instead of answering questions, I watched manager throw his arms up and walk away from several customers when I said he ignored me and walked away. He waited for door to be closing and yelled have a nice day, sarcastically. Guess when your low staffed, you can act like u want. Smh
  • RC
    Roxanne Cruz
    Nov 4, 2025
    1.0
    I got 2 burgers that were cold and burnt. And my fries felt like they had been sitting out for hours.
  • TD
    T Dickman
    Oct 23, 2025
    2.0
    I used the app to place an order to grab quickly as I headed to work. Service was fast and semi friendly. I paid $2.59 extra for extra bacon and there was only 2 full pieces of bacon my bacon, egg and cheese biscuit. I did take a picture of the sandwich but can't attach it here. Prices increasing while quality decreases is exactly why I don't usually stop for fast food.
  • JS
    Jason Shepard
    Oct 20, 2025
    1.0
    Absolutely horrible experience. Went through the drive-thru. Didn't even order because it took 15 minutes for the inside lane order taker to take the order in front of us while 5 cars went through the outside lane. Then, when we tried to leave, we spent another 20 minutes waiting to get out while the line didn't move at all. This isn't the first time this has happened here. McDonald's corporate needs to come in and clean house and start over at this location.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Carlinville, IL?

McDonald's in Carlinville is open daily from 5:00 AM to midnight, with extended hours on Friday until 4:00 AM and open 24 hours on Saturday.

Does McDonald's in Carlinville offer delivery services?

Yes, delivery is available daily from 5:00 AM to midnight through their online platform.