McDonald's

3.6
733 reviews
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Business Details

1920 S Illinois Ave, Carbondale, IL
62901, United States
(618) 457-7344
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1920 S Illinois Ave, Carbondale, IL
62901, United States

Hours

Reviews

3.6
733 reviews
5 stars
286
4 stars
158
3 stars
117
2 stars
63
1 star
109

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong customizations.

Service Quality

While some reviews praised friendly and efficient staff, others highlighted poor customer service experiences and rude employees.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.

Cleanliness

The cleanliness of the restaurant was frequently mentioned, with some customers noting dirty tables and floors.

Speed of Service

Customers experienced varied wait times, with some praising quick service while others reported long waits for their orders.
  • ZD
    Zach D
    Nov 17, 2025
    1.0
    Ordered my food 20 minutes before I got there for pickup in the store, still hadn’t even started on it, and worse I was just ignored at the counter for 10 more minutes, and actually never did have anyone acknowledge my presence despite 3 employees looking right at me including a manager, def won’t ever be back
  • AH
    Alex Heidbreder
    Nov 10, 2025
    1.0
    Absolute joke of an establishment. Terrible customer service, rude employees, on top of not giving correct food that was ordered bit then was mad I had them fix it.
  • AA
    Andy Atha
    Nov 4, 2025
    2.0
    Ordered 20 nuggets and a Plain Quarter lb and was told to wait at a number lot, order that came to me had 3 cheeseburgers and no napkins in it, had to go fix the order
  • TW
    Tim Wanke
    Oct 9, 2025
    1.0
    There’s always a wait and the order is never correct. Even if you use the mobile order, you’re still waiting longer than people do that have ordered through the drive-through. It happens every single time. And then you have to go through the drive-through again in order to get the rest of your order that they did not put in your bag.
  • CH
    curtis higgins
    Oct 2, 2025
    3.0
    It's fast food you are over paying for no matter where you go. Food was hot and fresh so they get a way higher rating than other ones
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1920 S Illinois Ave, Carbondale?

McDonald's is open every day from 5:00 AM to 11:00 PM for general service.

What are the drive-through hours for this McDonald's location?

The drive-through is open daily from 5:00 AM to 11:00 PM.