Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
740 reviews
5 stars
290
4 stars
158
3 stars
117
2 stars
63
1 star
112
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor attention to customization requests.
Customer Service
Feedback highlighted a mix of friendly and rude staff interactions, with some customers experiencing excellent service while others faced unhelpful attitudes.
Food Quality
There were numerous complaints about food being cold, poorly prepared, or not meeting expectations, although some customers praised the freshness of their meals.
Cleanliness
Several reviews noted cleanliness issues within the restaurant, including dirty tables and floors.
Speed of Service
While some customers appreciated the quick service, others experienced long wait times and delays, particularly with mobile orders.
- SBSarah BDec 27, 20255.0If ya want hot fries order without salt get them fresh then put ur own salt on it.
- AKAmanda KelleyDec 23, 20255.0Guys at the 2nd window are above and beyond friendly😁 Thank you! Food is fast with app
- CWCarrie “Lilly” WarrenDec 13, 20251.0They don't know the difference between carmel syrup and carmel drizzle :/
- MTMatthew TisonDec 7, 20251.0Didn't get all of my nuggets, my cheeseburger was a giant mess, and my coke was nothing but soda water!! Been like this almost every time I go . 6 am to 10 pm
- JRJudith RobinsonNov 26, 20251.0Cheeseburger Happy Meal with only Ketchup and Pickle. But I received a Hamburger with everything on it. Went back through drive thru and exchanged burger. Had small issue with returning Hamburger for Cheeseburger. Worker wasnt friendly due to that I got a Cheeseburger Happy Meal said that it wasnt nutritional per guideline and I shouldn't of been able to get it . worker was very unfriendly and rude.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 1920 S Illinois Ave, Carbondale?
McDonald's is open every day from 5:00 AM to 11:00 PM for general service.
What are the drive-through hours for this McDonald's location?
The drive-through is open daily from 5:00 AM to 11:00 PM.
During what hours is delivery available from McDonald's?
Delivery service is available from 6:00 AM to 10:30 PM every day.
How can I order McDonald's for delivery or pickup online?
You can order via the McDonald's App, through the delivery website at https://mcdonalds.order.online/business/-5579, or using the quick order link https://mcdonalds.smart.link/jfeqnrnmr.
Does this McDonald's offer contactless or curbside pickup options?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at McDonald's on S Illinois Ave?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a drive-through available at this McDonald's location?
Yes, this McDonald's has a drive-through service available.
What are some nearby places of interest around McDonald's on S Illinois Ave?
Nearby places include CoinFlip Bitcoin ATM for financial services, Hucks convenience store and gas station, and Godfather's Pizza Express restaurant.
Are there nearby gas stations close to McDonald's for refueling your car?
Yes, nearby gas stations include Hucks, Citgo Arabia Carbondale, Shell, and Circle K, which also offers a car wash and convenience store.
What local recreational or accommodation options can I visit near McDonald's?
You can visit Westwood Apartments or The Reserve at Saluki Pointe for accommodations, and Carbondale Reservoir park for outdoor activities.